Prepaid Account basics

All Prepaid and Postpaid customers also get


Is a Prepaid Account right for you? 

Compare some of the main features between our Prepaid Account, Postpaid Account, and Visitor's Pass:

Postpaid Account
Link a credit card, debit card^ or your bank account and we’ll take care of the rest
Australia-wide travel
Covers tag or tagless# travel on all toll roads in Australia
  • Opening fee – $3.50 online or $5.00 over the phone
  • Auto payments at the end of each day you travel on toll roads^
  • Travel covered on all toll roads in Australia
  • Linkt Customer Rewards+
  • Cover trips made up to 9 days ago*
  • Ongoing cover for toll road travel
Visitor's Pass
You’ll be good to go for up to 30 days on any toll road in Melbourne
All Melbourne toll roads
CityLink and EastLink
  • Opening fee – $3.50 online or $5.00 over the phone
  • Auto payments at the end of each day you travel on toll roads^
  • Travel covered on all toll roads in Melbourne#
  • No Linkt Customer Rewards
  • Cover trips made up to 5 days ago~
  • Covers toll road travel for up to 30 days
* With a Prepaid, Postpaid or an approved Commercial Account, you can cover trips made up to 9 days ago on all toll roads in Melbourne, Sydney and Queensland, except for Eastlink (VIC) and the Sydney Harbour Bridge and Tunnel (NSW). If you need to travel while waiting for your Commercial Account to be approved, you'll need to buy a pass. Learn more about covering past trips
^ When you pay using an accepted credit or debit card, you will be charged a payment card surcharge
+ See offer terms for full conditions. Excludes LPG and Adblue. Min fill 2L, max fill 150L per transaction. Once redeemed, you will be eligible for a new barcode by 9am the next calendar day.
# A video matching fee is charged to match your licence plate number to an account each time you travel without a tag. The fee varies depending on the road you travel on.

Related help articles

  • About tags

    About tags

    Tags are an electronic device that you can attach to your vehicle to easily track your trips on toll roads. Your tag attaches to the inside of your windscreen and makes a beeping sound whenever your vehicle passes through a toll point.

    You can travel with or without a tag with any of our accounts.  Tags are a conveninent option, but you don't need one to open an account and travel. Using a tag means you won't be charged a video matching fee. We recommend adding your vehicle to your account even if you use a tag, so you don't receive a toll invoice if your tag isn't working. 

    Because our passes are for short term travel, instead of a tag, we simply link your licence plate number to your pass, so that we know when you travel. 

    Travel with a tag

    All you need to do when you receive your tag from us is to install it correctly in your vehicle, then you’re good to go. Your tag should beep when you pass through a toll point. Learn what to do if your tag isn't beeping.  

    Prepaid and Postpaid Accounts

    You can have up to 1 tag for every vehicle on your Prepaid or Postpaid Account. You don't need to allocate tags to a vehicle. 

    Commercial Account

    If you have a Commercial Account, you can choose to allocate tags to vehicles in your fleet. Allocating tags to vehicles can make it easier to reconcile trips with vehicles in your fleet.  You can have an unlimited number of tags on a Commercial Account. 

    Travel without a tag 

    To travel without a tag: 

    • Link your licence plate number to your pass or account. This option comes with a video matching fee, which is charged for each trip on a toll road
    • If you're an occasional toll road user, you can buy a pass before or up to 5 days after you travel on CityLink and up to 3 days after EastLink travel
    • If your licence plate number isn't registered to your account, you may receive a toll invoice or notice, which includes additional fees

    Motorcycles don't use tags and are not charged a video matching fee. 

  • The difference between manual and auto top up

    The difference between manual and auto top up

    With a Prepaid Account, you can top up your balance manually or with auto top up.

    Auto top up
    With auto top up, when your balance drops below your auto top up trigger, your linked payment method (bank account or payment card) tops up your account automatically. You can decide how much gets added ($10 minimum) and how low your balance must be before the auto top up payment is triggered ($5 minimum). Your auto top up amount needs to be enough to cover future toll road travel. Make sure your payment details are correct and up to date, so your trips are covered. 

    Manual top up
    With manual top up, you can add credit to your account whenever you want. Just make sure you have enough credit before you travel to cover the cost of any trips you make. To help, you can set a low balance reminder to notify you when your credit’s getting low.

    Switching to auto or manual top up

    You can select either manual or auto top ups when you log in to your account online or on the Linkt app.

    It’s worth noting:

  • Low balance alerts 

    Low balance alerts 

    If you top up your Prepaid Account balance manually, you’ll need to keep an eye on your balance and top up your account so you’re covered for travel. Otherwise, your account may be suspended and you could be charged additonal fees. You can set a low balance alert to remind you when your balance is getting low and it's time to top up. 

  • Video matching fees

    Video matching fees

    If you pass a toll point with no tag, or a tag that's not installed or working properly, we’ll take a photo of your licence plate to check if it’s registered to your pass or account. This photo comes with a video matching fee (previously called a no tag in vehicle fee). 

    A video matching fee is between $0.54–$0.75, depending on where you travel. 

    Victoria

    Road name Video matching fee
    CityLink   $0.55 per trip     
    EastLink  $0.32 per trip

    New South Wales

    Road name Video matching fee
    M1/Sydney Harbour Bridge & Tunnel $0.55 per trip
    Hills M2 $0.55 per trip
    WestConnex M4 $0.55 per trip
    M5 East and M5 South-West Motorway $0.55 per trip
    WestConnex M8 $0.55 per trip
    NorthConnex $0.55 per trip
    Lane Cove Tunnel  $0.55 per trip
    Cross City Tunnel  $0.55 per trip
    WestLink M7 $0.75 per trip
     

    Queensland

    Road name Video matching fee
    AirportLinkM7

     $0.54 per trip                  
    • Clem 7
    • Gateway Motorway
    • Go-Between Bridge
    • Logan Motorway
    • Toowoomba Bypass
    $0.54 per toll point 

    Travel with or without a tag

    You can choose to travel with or without a tag. If you'd prefer not to use a tag, all you need to do is add your vehicle's licence plate number to your account, and we'll take care of the rest.

    If your tag is installed and working, you won't be charged a video matching fee. 

    If you have a tag but were charged a vehicle matching fee, you can do a tag health check to ensure it's working properly. 

  • Manually top up your Prepaid Account

    Manually top up your Prepaid Account

    Before you travel, it’s important to make sure you have enough credit in your account to cover the cost of any toll road trips you make.

    A convenient way to do this is to set up auto top up. With auto top up, when your balance drops below your top up trigger amount, we'll automatically charge your preferred payment method (bank account or payment card). If the payment is successful, the set top up amount is added to your account to cover your trips. 

    But if you prefer to top up your account manually, here’s how to do it: