How a Road Pass works
A Road Pass is a simple way to pay for short-term Queensland toll road use. A pass can be opened for 1 day, 30 days or anything in between.
You can also backdate your pass by up to 5 days to pay for trips you’ve already taken.
To open a pass online you’ll need a licence plate number, your credit card and a few personal details.
We use your licence plate number to identify your vehicle as it passes through a toll point and charge these tolls to your credit card.
How much does a road pass cost?
When you first buy your pass, we take a $1.00 security payment to ensure your credit card is valid. This is added to your pass as toll credit.
The total amount you’ll pay will depend on the toll road charges you incur for the duration of the pass. You will pay the cost of any tolls plus a video matching fee of $0.58 for each trip.
Backdating your travel
When opening a road pass you’ll need to add the licence plate number of at least one vehicle. You’ll have the option to set a start and end date for each vehicle added to your pass.
By choosing a start date in the past you can cover any travel you’ve already made in the past 5 days.
If you think you might use a toll road again soon it’s worth leaving the end date open, that way you’ll be covered for a full 30 days.
Information you’ll need to open your pass
As well as your vehicle licence plate number and credit card details, you’ll also be asked to provide basic contact information, including your first and last names and your email address and mobile phone number.
We use this information to send you a confirmation email once your pass is up and running, and to send you a final statement once your pass expires.
Why do I need a username, password and PIN?
We ask you to set up a username and password when you buy your road pass so that you can log in and manage your pass. You’ll be able to edit the end date, add other vehicles to the pass and review tolls and charges, when they become available.
You’ll also need to create a 6-8 digit security PIN which is used by our call centre if you ever need to call us.
Payment processing times
Trips are automatically charged to your credit card after you travel. Most trips are processed and billed within 3 days but in some circumstances it may take a little longer.
We may take a final credit card payment 21 days after your road pass has closed to cover any tolls and fees for trips that took longer to process.
If no travel is made using your pass, the $1.00 security payment will be refunded to you approximately 21 days after your pass ends.
Why can’t I see exact tolls when I first buy a road pass?
Your road pass needs to be open and have at least one licence plate number registered to it before tolls can be associated with your pass.
You’ll be able to see your trips on the trip history page after logging into your pass online.
