Road Pass Customer Service Agreement

  • 1. About us
  • 2. This Agreement
  • 3. Your pass
  • 4. Paying for your tolls
  • 5. Using our roads
  • 6. Travelling on compatible roads

    No use of pass on compatible roads

    Your pass can only be used on the Transurban Queensland roads listed on and not on compatible roads.

  • 7. Suspending and cancelling your pass
  • 8. Privacy
  • 9. Enquiries, complaints and disputes
  • 10. Changes to this Agreement

    How we may tell you about changes

    We may change any of the terms of this Agreement by publishing the changes or a new agreement at We will also try to notify you beforehand by the contact details you have provided to us. A summary of any changes to the terms may also be published in The Courier–Mail or any successor publication.

    If you are not satisfied with any changes to the terms of this Agreement, you can cancel your pass at any time (see section 7).

  • 11. Liability
  • 12. Definitions

    Australian Consumer Law
    The Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

    The class of vehicle is defined in Queensland, Queensland Government Gazette, No 73, 31 March 2011, and listed at The class is used to determine the applicable toll charge for that vehicle.

    Compatible road
    A road, access point or facility that is not one of our roads but where we have an agreement with the operator of that compatible road, access point or facility to charge some of our products (but not the Road Pass) with the relevant tolls, fees and charges when a tag or a linked vehicle is detected on that road or at that access point or facility.

    Our, us, we and Transurban Queensland
    Queensland Motorways Management Pty Ltd ACN 010 630 921.

    Purpose of use
    The purpose for which the vehicle is used (either commercial (business) or private use), as specified in your vehicle registration status with the relevant road authority in the State the vehicle is registered.

    Transurban Queensland Group
    Queensland Motorways Holdings Pty Limited ACN 150 265 197 and its related bodies corporate (as defined in the Corporations Act 2001 (Cth)).

    Toll invoice
    A toll invoice is a notice requiring payment of the relevant toll, video matching fee and a toll invoice fee.

    A motor vehicle as that term is defined in the Transport Operations (Road Use Management) Act 1995 (Qld), and 'linked vehicle' means the vehicle linked to your pass.

    The customer who applies for a pass under this Agreement.

  • 13. Contact us

    You may contact us through any of these ways:

    • visiting
    • calling 13 33 31
    • writing to Customer Service Queensland Motorways Management Pty Ltd, PO Box 2125, Mansfield QLD 4122
    • calling the National Relay Service on 13 36 77 and asking for 13 33 31
    • calling the Translation and Interpreting Services on 13 14 50 and asking for 13 33 31.
  • 14. Notices and other documents

    Any demand or notice under any agreement you have with us will be served on you if:

    • it is served personally
    • it is left at the address for you in our records (if any) or your last known address to us
    • it is sent by mail to the address for you in our records (if any) or your last known address to us, if so it is deemed to have been delivered in the ordinary course of post, even if it never arrives, or
    • it is sent by facsimile transmission, email or other electronic means to any number or address you give us.

    We may serve court documents on you in the same way.

Last updated: 16 May 2018