If you have a toll invoice from the operator of another road, you’ll need to follow their payment process. You can visit their websites from the links below:
You can cover your trips on certain toll roads* even after you've travelled. Provided it's within 10 days of the date you travelled, add the car to your account and you'll be covered.
When adding the car to your account, you'll have a choice to set a start and end date. The start date can be set up to 9 days prior to the date of your trip. If you travelled more than 9 days ago a toll invoice or notice will be sent to the car's registered owner.
To add a car to your account online or via the Linkt app follow these steps:
Avoiding toll invoices is easy. All you need to do is make sure you have a valid pass or an active Linkt account.
If you don't have an account
If you have an account
Avoid toll invoices by making sure your Linkt account isn't suspended, and that your tag is functioning and correctly installed. You can check your account status by logging in online or listening to your tag's beeps as you pass through a toll point. Learn more about tag beeps.
We can send you notifications that give you the same information as a tag beep.
If your account is suspended, you'll need to make the necessary payment before travelling. It's also important to make sure your vehicle information and payment details are up to date.
Watch these short videos to find out more about which Linkt product may be right for you or why you may have received a toll invoice or demand notice.
You may have received a toll invoice or notice if:
Your account may have been suspended if:
To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account. If you have difficulty hearing the sounds your tags makes, you can still use a tag. We can send you notifications that give you the same information as a tag beep.
If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.
A toll invoice or notice is a bill for unpaid travel on a toll road. In this video, you’ll learn about why you might receive one and how to avoid it.
If you've received a toll invoice or demand notice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.
If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.
If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to contact our customer care team and they'll assist you.
Keep in mind a toll invoice or demand notice can only be transferred twice.
You'll need your toll invoice or demand notice number as well as your account or tag number. You'll also need to make sure your account with the other operator is active.
Follow these steps to transfer your toll invoice:
The transfer can take up to 2 days to process. Check your account statement for confirmation.
If you think you had a valid pass at the time of travel, you can lodge an objection and we'll look into it. You can do this by getting in touch and giving us the following information:
You can also email your objection to firstname.lastname@example.org, or post it to:
Reply Paid 87288
Virginia BC QLD 4014
If you're sending your objection via post, make sure to send it at least 7 days before the toll invoice due date. It's important to lodge your objection as soon as you can, to avoid additional fees.