If you have a toll invoice from the operator of another road, you’ll need to follow their payment process. You can visit their websites from the links below:
You can cover your trips on certain toll roads* even after you've travelled. Provided it's within 7 days of the date you travelled, add the car to your account and you'll be covered.
When adding the car to your account, you'll have a choice to set a start and end date. The start date can be backdated by up to 7 days. If you travelled more than 7 days ago a toll invoice or notice will be sent to the car's registered owner.
To add a car to your account after you've driven, follow these steps:
We'll match the licence plate to your account and any trips will be charged to your account along with a small fee for travelling without a tag.
* You can backdate your Tag, Tagless or Commercial account to cover travel on all Queensland toll roads and CityLink in Victoria. In NSW, account backdating is only available for travel on Eastern Distributor, Hills M2, Lane Cove Tunnel and Westlink M7. If you’ve travelled on EastLink in Victoria or Cross City Tunnel, Sydney Harbour Bridge & Tunnel, WestConnex M4, or M5 South-West Motorway in NSW, account backdating is not available.
How to cover your travel when you have recently used a toll road
Avoiding toll invoices is easy. All you need to do is make sure you have a valid pass or an active Linkt account.
If you don't have an account
If you have an account
Avoid toll invoices by making sure your Linkt account isn't suspended, and that your tag is functioning and correctly installed. You can check your account status by logging in online or listening to your tag's beeps as you pass through a toll point. Learn more about tag beeps.
If your account is suspended, you'll need to make the necessary payment before travelling. It's also important to make sure your vehicle information and payment details are up to date.
You may have received a toll invoice or notice if:
Your account may have been suspended if:
To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account.
If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.
If you've received a toll invoice or demand notice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.
If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.
If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to contact our customer care team and they'll assist you.
Keep in mind a toll invoice or demand notice can only be transfered twice.
You'll need your toll invoice or demand notice number as well as your account or tag number. You'll also need to make sure your account with the other operator is active.
Follow these steps to transfer your toll invoice:
The transfer can take up to 2 days to process. Check your account statement for confirmation.
If you think you had a valid pass at the time of travel, you can lodge an objection and we'll look into it. You can do this by getting in touch and giving us the following information:
You can also email your objection to email@example.com, or post it to:
Reply Paid 87288
Virginia BC QLD 4014
If you're sending your objection via post, make sure to send it at least 7 days before the toll invoice due date. It's important to lodge your objection as soon as you can, to avoid additional fees.