Avoiding toll invoices is easy. All you need to do is make sure you have a valid pass or an active Linkt account.
If you don't have an account
If you have an account
Avoid toll invoices by making sure your Linkt account isn't suspended, and that your tag is functioning and correctly installed. You can check your account status by logging in online or listening to your tag's beeps as you pass through a toll point. Learn more about tag beeps.
If your account is suspended, you'll need to make the necessary payment before travelling. It's also important to make sure your vehicle information and payment details are up to date.
You may have received a toll invoice or notice if:
Your account may have been suspended if:
To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account.
If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.
If you've received a toll invoice or demand notice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.
If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.
If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to contact our customer care team and they'll do it over the phone.
Keep in mind a toll invoice or demand notice can only be transfered twice.
You'll need your toll invoice or demand notice number as well as your account or tag number. You'll also need to make sure your account with the other operator is active.
Follow these steps to transfer your toll invoice:
The transfer can take up to 2 days to process. Check your account statement for confirmation.
You would've received a demand notice if you didn't pay your toll invoice by the due date. Read more about toll invoices.
If you also miss the due date of the demand notice, the vehicle's owner may be issued with an infringement of $176 from the Department of Transport and Main Roads or the Brisbane City Council, for each unpaid day of travel.
If you weren't the driver, you can transfer the notice to someone else by completing a toll invoice nomination online.
If you think you had a valid pass at the time of travel, you can lodge an objection and we'll look into it. You can do this by getting in touch and giving us the following information:
You can also email your objection to email@example.com, or post it to:
Reply Paid 87288
Virginia BC QLD 4014
If you're sending your objection via post, make sure to send it at least 7 days before the toll invoice due date. It's important to lodge your objection as soon as you can, to avoid additional fees.