Important information about logging in to your account online

If you've received an email from go via on 5th May with a new username you can use it to log in straight away.

Your password remains the same and no other details on your account have changed.

Can I change my new username?

Yes, if you want to personalise your username you can simply log in to your account online and update your username via the ‘My Details’ section.  The video on this page shows the steps required to change your username.

Remember, the same username cannot be used on more than one account.