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I received a toll invoice or demand notice

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I recently travelled, or plan to travel

What do I do?

With a range of payment methods, you can also pay:

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Check your statement or invoice for details

Want a simple way to pay? Try the Linkt app

Do things like view your trips, top up your account, manage your payment method and update your vehicles all from the palm of your hand. Available for Apple and Android phones.

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Need more help?

  • What should I do if I've travelled on a toll road?

    What should I do if I've travelled on a toll road?

    If you've travelled on a Queensland toll road, you can:

    after you travel, so long as you do so within the required time frames.

    For a pass, you have until midnight on the third day after you travelled.

    For an account, how far back you can cover your travel depends on your product and where you've travelled. Use the table below to calculate how many days back you are covered for (up until midnight) when you open an account or add a vehicle to an existing account.

    State Account Roads Days covered
    Queensland Tag & Tagless account All roads in Queensland 9 days
    CityLink in Victoria 9 days
    Eastern Distributor, Military Road e-Ramps, Hills M2, Lane Cove Tunnel, Westlink M7 and WestConnex M4 in New South Wales 9 days
    Victoria Everyday account Eastern Distributor, Military Road e-Ramps, Hills M2, Lane Cove Tunnel, Westlink M7 and WestConnex M4 in New South Wales 10 days
    CityLink in Victoria 10 days
    All roads in Queensland 9 days
    Access account CityLink in Victoria 10 days
    Eastlink in Victoria 3 days
    New South Wales Tag & Tagless account Eastern Distributor, Hills M2, Lane Cove Tunnel, WestConnex M4, Westlink M7 in New South Wales 10 days
    CityLink in Victoria 10 days
    All roads in Queensland 9 days

    If you don't cover your travel within these time frames, you'll be charged additional fees. When this happens, a toll invoice will be sent to the vehicle’s registered owner for each trip made on a toll road more than 9 days ago. How to pay a toll invoice

    If you receive a toll invoice, you can save on fees by opening an account and transferring the toll notice to your new account.

    Learn more about tolling

    Watch these short videos to find out more about how tolling works and which Linkt product may be right for you.

    Read more
  • I travelled on a toll road, how do I pay?

    I travelled on a toll road, how do I pay?

    If you travel without an account or pass, the vehicle's registered owner will be issued with a toll invoice, which includes the tolls plus additional fees.

    To avoid receiving a toll invoice, you can buy a pass up to 3 days after you've travelled. 

    Alternatively, you have until midnight on the seventh day after you travelled to open a Tag or Tagless account or add a vehicle to an existing account.

    If you don't cover your travel within these time frames, a toll invoice will be sent to the vehicle's owner.

    Payment options

    Read more
  • How do I avoid getting another toll invoice?

    How do I avoid getting another toll invoice?

    Avoiding toll invoices is easy. All you need to do is make sure you have a valid pass or an active Linkt account.

    If you don't have an account

    You'll need to buy a pass. If you're a frequent user of toll roads, you might like to consider opening an account.

    If you have an account

    Avoid toll invoices by making sure your Linkt account isn't suspended, and that your tag is functioning and correctly installed. You can check your account status by logging in online or listening to your tag's beeps as you pass through a toll point. Learn more about tag beeps.

    If your account is suspended, you'll need to make the necessary payment before travelling. It's also important to make sure your vehicle information and payment details are up to date.

    Learn more

    Watch these short videos to find out more about which Linkt product may be right for you or why you may have received a toll invoice or demand notice.

    Read more
  • How do I transfer a toll invoice or notice to my account?

    How do I transfer a toll invoice or notice to my account?

    You can use your Linkt account balance to pay a toll invoice or notice provided you have sufficient funds in your account. 

    If your account balance is lower than the value of your invoice or notice, you'll need to top up your account before you complete the transfer.

    To transfer, log in to your account and select Pay a toll invoice or demand notice from the menu. Follow the prompts to transfer to your account.

    You'll be provided with a receipt, which you can choose to print or have emailed to you.

    Driving in Sydney?

    If you've been issued a toll notice from the M5 South-West Motorway, call them directly on 1300 555 833 to transfer any toll notices. You'll need to provide your Linkt account number and licence plate number.

    Toll notices issued for travel on the Sydney Harbour Bridge or Sydney Harbour Tunnel can't be transferred. To pay, call RMS on 13 18 65 during business hours (7am to 7pm Monday to Friday and 8.30am to 12.00pm Saturday, closed public holidays).

    Read more
  • I wasn't driving the vehicle at the time of travel

    I wasn't driving the vehicle at the time of travel

    If you've received a toll invoice or demand notice for a vehicle you've sold, or you weren't driving the vehicle when the toll was incurred, you can transfer it to the correct person. This is called a toll invoice nomination.

    If the other driver is responsible for all the trips listed on the invoice, you can complete the nomination online.

    If there are multiple trips listed and the other driver isn't responsible for all of them, you'll need to contact our customer care team and they'll assist you.

    Keep in mind a toll invoice or demand notice can only be transfered twice. 

    Read more
  • Why have I received a toll invoice when I didn't travel on a toll road?

    Why have I received a toll invoice when I didn't travel on a toll road?

    Toll invoices or notices are issued to the registered vehicle owner when a vehicle travels on a toll road without a valid account or pass. If you weren't driving the vehicle at the time of travel, you can nominate another driver. Bear in mind that this can only be done twice.

    If you are in Melbourne or Queensland you can do this online. If you are in NSW you will need to complete a statutory declaration form.

    Queensland

    Sydney

    Melbourne

    Read more
  • I’m having difficulty paying my tolls

    I’m having difficulty paying my tolls

    Sometimes life doesn’t go to plan. If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help.

    We recognise that many factors can contribute to financial or social challenges, and our confidential support is adapted to your changing needs. We can help you with more time to pay for your toll road travel, an ongoing payment plan or advising state enforcement groups and other toll road operators of your situation if necessary (with your consent). Our support will be tailored to your individual needs.

    Read more about how Linkt Assist can help or complete this form to get in touch directly with the team.

    How to get help with Linkt Assist

    If you’re finding it difficult to pay for your tolls because of financial or social challenges, the Linkt Assist team may be able to help. Get in touch as soon as you can to access confidential support which is tailored to your needs.

    Read more
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Linkt and Linkt Brisbane are trade marks of Transurban Limited used under licence by Queensland Motorways Management Pty Ltd ABN 86 010 630 921.

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