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We’re evolving our Toll Credit program to focus on customers who are experiencing financial difficulty due to COVID-19.

TOLL CREDIT PROGRAM - PHASE 2

We’re evolving our Toll Credit program to focus on customers who are experiencing financial difficulty due to COVID-19.

The program will run from 1 July through to 30 September 2020, providing up to 3-month’s toll credit to customers who have been impacted by COVID-19 through unemployment, significantly reduced hours or income.

Where customers do not meet the full criteria for the program, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given on a case-by-case basis to waiving toll debt incurred during the COVID-19 period (from 1 April).

Applications for the program are now open.

Eligible customers are those impacted by COVID-19, including:

  • Customers who lost their job and are still unemployed
  • Customers who have experienced significantly reduced hours or income
  • Small business owners with up to 20 employees who have experienced significantly reduced income
  • Customers being supported by Linkt Assist whose situation has worsened – this will be assessed on a case-by-case basis

The toll credit covers the period 1 July to 30 September. The toll credit will be applied directly to eligible customers’ accounts within a few days of travel. Tolls will continue to be charged to the account, but will be offset by the toll credit.

The toll credit applies to one vehicle per customer.

We ask that you submit documentation of your current employment status with your application.

If you have an eligible secondary contact on your account, they will need to submit a separate application.

Submit an application

Travel exclusions

Credits can only be applied to travel on certain roads operated by Transurban.

Roads which are ineligible for the scheme, include Eastlink (Victoria), M5 South-West Motorway (New South Wales), Sydney Harbour Bridge & Tunnel (New South Wales) and Toowoomba Bypass (Queensland). M5 trips are still eligible for Cashback, so if you have a valid NSW toll account, you can register for the M5 Cashback Scheme and if eligible claim back these trips. Find out more information on M5 Cashback.
 

FAQs

How does the Toll Credit Program (Phase 2) work?

The program will run from 1 July through to 30 September 2020, providing up to 3-month’s toll credit to customers who have been impacted by COVID-19 through unemployment, significantly reduced hours or income. Where customers do not meet the full criteria for the program, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given on a case-by-case basis to waiving toll debt incurred during the COVID-19 period. Applications for the program will open on 1 July 2020.

How will the toll credit work?

The toll credit covers travel on eligible toll roads during the period of 1 July to 30 September. Not all toll roads are eligible. The toll credit will be applied directly to the eligibile customer's account.

Customers applying part of the way through the open period may be eligible to receive a credit dating back to the beginning of the program. Applications will be assessed on a case-by-case basis.

What documentation will I need to provide with my application?

One or more of the following:

  • Letter from your employer/ previous employer on company letterhead
  • Copy of your JobKeeper application (Employee nomination notice or Eligible Business Participant nomination notice)
  • Copy of your JobSeeker application where separation reason is: COVID-19 (Unemployed customers only)
  • 2 x pay slips from pre-COVID-19 and 2 x recent pay slips (Reduced income only)

How do I receive the toll credit?

To apply for the credit, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you.

When do applications open?

Applications will be accepted from 1 July 2020.

When do applications close?

Applications will close at the end of the program on 30 September 2020.

What happens if I’m still experiencing financial difficulty after the program closes?

Our regular Linkt Assist program, has a range of support services available to help customers including more time to pay, fee waivers and payment plans. To apply, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist

I have two vehicles on my Linkt account. Can I receive a toll credit for both vehicles?

The toll credit applies to one vehicle per customer. If you have a secondary contact on your account, they may be eligible for toll credit however this will be assessed on a case-by-case basis. Your secondary contact will need to submit a separate application.

I was approved for Phase 1 of the Toll Credit program. Am I eligible to for Phase 2?

Approved customers from Phase 1 can apply for Phase 2, but you must submit a new application and meet the eligibility criteria. This application will be considered on its merits.

I don’t qualify for JobKeeper and JobSeeker and am a casual worker/non-resident/temporary resident. Can I still receive some help?

Yes. You will need you to provide a letter from your employer noting that you have had your hours significantly reduced or lost your job as a result of COVID-19.

I’m working but my partner is unemployed, which is impacting our ability to meet our financial commitments. How can I receive support?

Set your partner up as a secondary contact on your account and then submit your application.

Do I need to have a Linkt account to be eligible?

Yes. You need to have a valid Linkt account at the time you apply. Toll credits cannot be applied prior to the date the account was opened.

I’m a business owner. Am I eligible?

Yes, if your business has less than 20 employees. The toll credit applies to one vehicle per customer. If you have employees who have lost their jobs or had their hours reduced, they can make their own application. Support is available for larger businesses experiencing difficulty paying their tolls in the form of extended payment terms and payment plans.

I’m a professional driver (courier, chauffeur, taxi/Uber driver) and my hours have reduced significantly. Am I eligible?

Drivers who are directly passing the cost of tolls onto their customers are ineligible. If you’re experiencing difficulty paying, support is available from Linkt Assist.

I don’t meet the COVID-19 assistance criteria, but I am having difficulties paying for my tolls. Can I still access support from Linkt Assist?

Yes. Customers who meet the existing criteria for Linkt Assist will continue to receive support from the program. To apply, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist