On 16 May, go via became Linkt.

We've been making some changes in an effort to put you first and make sure you’re always good to go – or linked, as our name suggests – with a new mobile app, reduced fees and a streamlined account experience.

What’s changed for go via Prepaid account customers?

Your account statements and the login page have a new look but your account and online access details remain the same.

Travelling with a tag is still the cheapest option for frequent travel. You’ll continue to pay the same amount for your tolls but we've reduced some of the fees related to your account:

  • We’ve reduced the tag non-return fee from $47.78 to $15
  • We’ve removed the $1.19 retail service fee
  • We’ve reduced the fee for out of cycle statements from $3.59 to $2.75

We've also changed the name of your account to a Tag account or a Tagless account, depending on whether you travel with or without a tag.

Don’t forget, from 1 July 2018 there will be a small Payment Card Surcharge on account payments made by credit or debit card. This is a straight pass through of costs from your bank. To avoid this fee, you can set up your account to make payments via direct debit from your preferred bank account.

What’s changed for Road Pass holders?

Your Road Pass hasn’t changed. You’ll still be covered for your toll road travel all across Queensland and you can keep paying for your trips the same way you’ve always done.
Your pass number hasn’t changed and you can log in and manage your pass details online as before, with the same username and password you set up when you purchased your pass.

What’s changed for Postpaid Commercial customers?

Your go via Postpaid Commercial account is now called a Linkt Commercial account. It’s business as usual with the same access to detailed trip data and monthly invoicing. Our contact details are the same and you can call us on 13 33 31, 7am to 7pm, 7 days a week.

We’ve updated some fees:

  • We’ve reduced the tag non-return fee from $47.78 to $15
  • We’ve reduced the fee for out of cycle statements from $3.59 to $2.75
  • An Overdue Interest Charge now applies to late invoice payments, but you can easily avoid this fee by switching to auto payments so you’re payment is taken on the due date

Don’t forget, from 1 July 2018 there will be a small Payment Card Surcharge on invoice payments made by credit or debit card. This is a straight pass through of costs from your bank. To avoid this fee, you can set up your account to make payments via direct debit from your preferred bank account.