Choose your location
Toll options vary depending on your location

Add multiple vehicles at once 

  1. Log in to your account
  2. Select ‘Vehicles’ from the menu

    My Account menu, Vehicles highlighted

  3. Select the ‘Add vehicles’ tab

    Vehicles screen highlighting Add a vehicle button

  4. Select ‘Bulk vehicle upload’ 
  5. Click on ‘Download Template’ and select from the format options 'CSV' or 'Excel'
  6. Enter the file with the details of vehicles you’d like to add to your account. 
  7. Select ‘Choose file’ and upload your file from your device or drag the file to the upload section 
  8. Select ‘Upload’ to finalise your update 

Bulk uploads may take up to 3 hours to process, depending on the number of vehicles you update. You will receive a confirmation email when your file is processed.  

Remove multiple vehicles at once 

  1. Log in to your account
  2. Select 'Vehicles' from the menu
  3. Select the 'Remove vehicles' tab
  4. Select 'Bulk vehicle removal'
  5. Click on ‘Download Template’ and select from the format options 'CSV' or 'Excel'
  6. Enter the file with the details of vehicles you’d like to add to your account. 
  7. Select 'Choose file' and upload your file from your device or drag the file into the upload section
  8. Select 'Upload' to finalise your update

Information you need to add or remove vehicles in bulk

Vehicle details you must include: 

  • Associated account number 
  • Licence plate number / registration number 
  • Acronyms of registered state (VIC, ACT, NSW, NT, QLD, SA, TAS or WA) 
  • Class (CAR, MC, LCV, HCV) 
  • End date

Optional vehicle details:

  • Fleet ID 
  • Existing tag number 
  • Metrobus only
  • Tag pending return

Upload errors 

If there’s an error with your vehicle upload, we’ll notify you with an email alert. On your account, you’ll also see an ‘Upload unsuccessful’ message with potential solutions. 

Upload errors can include:

  • Leaving required fields empty 
  • Mistakes, such as incorrect details or typos 
  • Formatting issues 

You can try to fix any issues on your file and re-upload the file to your account.