After investigating and considering your comments, we will contact you with an outcome.
If you are not satisfied with the outcome further opportunities for escalation will be provided.
If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.
The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.
If you have feedback or a complaint about Linkt, we want to know.
Please contact us using our complaints and feedback form. That way we can review what went wrong and work towards putting things right straight away. One of our support staff will be in contact with you as soon as possible.
You can also call us on 13 33 31.
The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction.
The Ombudsman will:
It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.
The Ombudsman cannot manage complaints that:
No, there is no time limit for making a complaint, but get in touch as soon as possible using our complaints and feedback form so we can help resolve your concerns quickly.
If you'd like to find out more about lodging a complaint, please contact our customer care team.