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Financial hardship assistance

If you're finding it hard to manage your toll payments, support may be available. Apply now so we can understand what help may be right for you.

 

What is financial hardship support?

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What do you need help with?

I can pay, but need more time

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I'm struggling to pay

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I'm helping someone else

View details

When you might need financial hardship support


Financial hardship can happen for many reasons, and may make it hard to keep up with toll payments.

This may include:

  • Unemployed or loss of income
  • Cost of living pressures
  • Housing instability
  • Severe emotional or mental health challenges
  • Domestic and family violence
  • Medical reasons
  • Carer responsibilities

 

Download full eligibility information


Apply for support


Financial hardship can happen for many reasons, and may make it hard to keep up with toll payments.

This may include:

  • Unemployed or loss of income
  • Cost of living pressures
  • Housing instability
  • Severe emotional or mental health challenges
  • Domestic and family violence
  • Medical reasons
  • Carer responsibilities

 

Full eligibility information

Call us to discuss your options

1300 767 865

Monday to Friday. 9am to 5pm (AEST).

 

How Linkt Assist can help

Flexible payment options

We can adjust your payments or give you more time to help make toll payments more manageable.

 

Review of fees and charges

We can review fees and charges on your toll account as part of your support request.

 

Ongoing support

We'll work with you to understand your situation and discuss suitable support options.

 

 

How the process works

Call us to discuss your options

1300 767 865

Monday to Friday. 9am to 5pm (AEST).

We review your request

We'll review your details to understand what support may be suitable.

 

 

We'll contact you

We'll contact you using your preferred contact method to talk about your options and next steps.

 

 


We're here to help

Taking the next step early can help us support you sooner.

 

Helping someone else apply

If you have authority to act for someone else, you can apply on their behalf.

What you'll need:

  • Their full name and contact details
  • Their licence plate number, Toll Payment Demand or Toll Notice details
  • A completed Authority to Act form.

We recommend using the Linkt Authority to Act form because it includes the information we need to review the request.


Download Authority to Act form (PDF, 67 KB)

Call us to discuss your options

1300 767 865

Monday to Friday. 9am to 5pm (AEST).

If you can pay, but need more time

Short-term extension

Request a temporary extension if you need more time before your payment is due.

 

Payment arrangement

Arrange to pay your toll account in smaller repayments over an agreed period.

 

Call us to discuss your options

1300 767 865

Monday to Friday, 9am to 5pm (AEST).

 

Other resources that may help

National Debt Helpline

Free financial counselling for people having trouble with debt or money.

Call 1800 007 007

 

1800RESPECT

Free and confidential support for people affected by domestic, family, or sexual violence.

Call 1800 737 732

 

Beyond Blue

Mental health support if you're feeling stressed, anxious, or overwhelmed.

Call 1300 224 636

 

Additional support services

Frequently asked questions

  • Can I apply if I'm not sure I'm eligible?

    Yes. You can still request support if you’re not sure whether you qualify.


    We understand that hardship can happen for many reasons, including illness, unemployment, family violence, disability or other circumstances beyond your control.


    Our team will listen without judgement and assess your situation individually.

  • What happens after I apply for support?

    After you request support, our Linkt Assist team will review your situation.


    We assess each request on a case-by-case basis and may contact you if we need more information.


    Depending on your circumstances, support may include more time to pay, a payment plan, a payment-free period, help with some or all of the debt owed to us, or support with eligible toll infringements.


    We’ll let you know the next steps once we’ve reviewed your request.

  • How long will it take to hear back?

    We’ll review your request as soon as we can.

    The time it takes may depend on your circumstances, the information you provide, and whether we need to contact you for more details.

    If your situation is urgent, please tell us when you submit your request so we can understand what is happening.

  • Do I need to provide documents?

    We may ask for documents or extra information to help us understand your situation and assess what support may be available.


    This may include information about your income, expenses, assets, liabilities, or other documents that support your circumstances.


    You don’t need to have everything ready before asking for help. If we need more information, we’ll let you know what to provide.


    We’ll only collect, use or share your personal information with your consent.

  • Will applying for support affect my credit score?

    Requesting support does not directly affect your credit score.


    If toll debt remains unpaid, further action may happen depending on the type of debt and where it is in the process.


    Contacting us early gives us the best chance to understand your situation and talk you through your options.

  • Can I still use toll roads while getting support?

    We know that mobility is essential, and not being able to travel can make hardship more difficult.


    In most cases, you can still use toll roads while your support request is being reviewed or while support is in place.


    Any new toll travel may still need to be paid. If you keep travelling, it’s important to understand what charges may apply and keep your account details up to date.


    We can talk you through this as part of your support request.

  • I received a toll notice or fine. What does this mean?

    A toll payment demand, toll notice or fine means there may be unpaid toll travel linked to your vehicle.

    If you’ve received a toll notice, it usually means a toll trip was not paid by the due date. The notice may include the toll amount and additional fees.

    If you’ve received a fine or infringement, the matter may have progressed beyond Linkt and may now be managed by the relevant enforcement authority.

    If you’re experiencing difficulty paying, please contact us as soon as you can. We’ll listen without judgement and work with you to understand what support may be available.

  • I have a business account. Can I still apply?

    If you have a business account and are experiencing difficulty paying, you can still contact us.


    The Transurban Hardship Policy may be extended to small business owners on a case-by-case basis. Commercial customers may not meet the criteria for support under the Hardship Policy, but Linkt may still be able to consider other support options depending on the circumstances.


    Make a support request and we’ll take care of the rest.

Call us to discuss your options

1300 767 865

Monday to Friday. 9am to 5pm (AEST).

 

 

Need help before you apply?

Start a chat if you have questions or need help finding the right next step.

 

Start a chat

 

Good to know

Transurban Hardship Policy

Linkt Assist Privacy Collection Statement

 

Linkt and Linkt Melbourne are trade marks of Transurban Limited used under license by CityLink Melbourne ABN 65 070 810 678. Transurban Acknowledges the Traditional Owners of the lands throughout Australia, and we pay respect to Elders past and present. We acknowledge our roads and infrastructure are built on Country. With deep respect, we incorporate the voices of First Nations people in our approach, supporting equitable access to mobility across communities.

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