Contact the Linkt Assist team

We have a range of support services available to help customers including more time to pay and payment plans. We are also providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit, covering the period 1 July to 30 September*.

*Credits can only be applied to travel on certain roads operated by Transurban.

Roads which are ineligible for the scheme, include Eastlink (Victoria), M5 South-West Motorway (New South Wales), Sydney Harbour Bridge & Tunnel (New South Wales) and Toowoomba Bypass (Queensland). M5 trips are still eligible for Cashback, so if you have a valid NSW toll account, you can register for the M5 Cashback Scheme and, if eligible, claim back these trips. Find out more information on M5 South-West Cashback.

  • COVID-19 Toll Credit Program (Phase 2) – eligibility criteria
    Eligible customers are those impacted by COVID-19^, including:
    • Customers who lost their job and are still unemployed
    • Customers who have experienced significantly reduced hours or income
    • Small business owners with less than 20 employees who have experienced significantly reduced income
    • Customers being supported by Linkt Assist whose situation has worsened – this will be assessed on a case-by-case basis

    Where customers do not meet the full criteria for the program, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given on a case-by-case basis to waiving toll debt incurred during the COVID-19 period (from 1 April).

    ^We ask that you submit documentation of your current employment status with your application.

Please enter your details below and we'll contact you as soon as possible.

Your details

Please enter your daytime phone number. We will use this number to contact you, if required.

Please enter the email address registered to your account.

Vehicle information

State your vehicle is registered

Enter all licence plate numbers and state of registration e.g. (ABC123 - VIC)

If you have a secondary contact on your account that may be eligible for the toll credit for another vehicle, the secondary contact will need to complete a separate Linkt Assist form. Please note our toll credit program is available for one vehicle per customer.

    Upload your Letter of Authorisation here if you are not the registered owner of the vehicle(s) above.

    Getting help

    COVID-19 related toll credits are available to eligible Linkt account customers only. If you don’t have a Linkt account, but are experiencing financial difficulty, we can help you with existing toll bills and fines.

    Apply for COVID-19 support

      To help us assess your application, please upload one or more of the following here :

      • Letter from your employer/ previous employer on company letterhead
      • Copy of your JobKeeper application (Employee nomination notice or Eligible Business Participant nomination notice)
      • Copy of your JobSeeker application where separation reason is: COVID-19 (Unemployed customers only)
      • 2 x pay slips from pre-COVID-19 and 2 x recent pay slips (Reduced income only)

      Help with existing tolling bills or fines

      If you're not sure, select 'other'

      Additional information

      Help with existing tolling bills or fines

      If you're not sure, select 'other'

      Additional information