We have a range of support services available to help customers including more time to pay and payment plans. We are also providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit, covering the period 1 July to 30 September*.
*Credits can only be applied to travel on certain roads operated by Transurban.
Roads which are ineligible for the scheme, include Eastlink (Victoria), M5 South-West Motorway (New South Wales), Sydney Harbour Bridge & Tunnel (New South Wales) and Toowoomba Bypass (Queensland). M5 trips are still eligible for Cashback, so if you have a valid NSW toll account, you can register for the M5 Cashback Scheme and, if eligible, claim back these trips. Find out more information on M5 South-West Cashback.
Customers who lost their job and are still unemployed
Customers who have experienced significantly reduced hours or income
Small business owners with less than 20 employees who have experienced significantly reduced income
Customers being supported by Linkt Assist whose situation has worsened – this will be assessed on a case-by-case basis
Where customers do not meet the full criteria for the program, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given on a case-by-case basis to waiving toll debt incurred during the COVID-19 period (from 1 April).
^We ask that you submit documentation of your current employment status with your application.
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