Contact the Linkt Assist team

We have a range of support services available to help customers including more time to pay, fee waivers and payment plans. We are also providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit, covering the period 1 April to 30 June*.

*This excludes travel on Eastlink in Victoria, Sydney Harbour Bridge & Tunnel in New South Wales and Toowoomba Bypass in Queensland. Trips on the M5 South-West Motorway (New South Wales) are also excluded from this toll credit, however are still eligible for M5 Cashback.

  • COVID-19 toll credit eligibility criteria
    Eligible customers include^
    • People who have lost their jobs or experienced significant reduction in hours directly as a result of COVID-19
    • Eligible Healthcare workers
      • Registered healthcare practitioners working in hospitals, aged care or disability facilities
      • Registered medical practitioners and nurses working outside of hospitals
      • In-hospital workers
    • Aged and disability carers
    • Emergency service personnel
      • Paramedics, ambulance officers and those involved in emergency patient transfer
      • Police and Fire Fighters
      • Front-line emergency services personnel directly dealing with high-risk people or environments with increased exposure to COVID -19

    Where customers do not meet the full criteria for the toll credit, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given to waiving past toll debt for impacted customers on a case-by-case basis.

    ^Proof of current employment will be required with your application.

As COVID-19 restrictions across Australia progressively ease, we’re evolving our Toll Credit program to focus on customers who are experiencing financial difficulty due to COVID-19. Applications for the new program will open on 1 July 2020.
Find out how our Toll Credit program is changing.

Please enter your details below and we'll contact you as soon as possible.

Your details

Please enter your daytime phone number. We will use this number to contact you, if required.

Please enter the email address registered to your account.

Vehicle information

State your vehicle is registered

Enter all licence plate numbers and state of registration e.g. (ABC123 - VIC)

If you have a secondary contact on your account that may be eligible for the toll credit for another vehicle, the secondary contact will need to complete a separate Linkt Assist form. Please note our toll credit program is available for one vehicle per customer.

    Upload your Letter of Authorisation here if you are not the registered owner of the vehicle(s) above.

    Getting help

    COVID-19 related toll credits are available to eligible Linkt account customers only. If you don’t have a Linkt account, but are experiencing financial difficulty, we can help you with existing toll bills and fines.

    Apply for COVID-19 support

    Please add your employer details here to support your claim.

      If you need to attach proof of employment (or proof of unemployment) documentation, upload it here. This can include a copy of your work ID, a certificate of employment or an email sent from your work email address, or an email/document from your former employer advising of your job status.

      Help with existing tolling bills or fines

      If you're not sure, select 'other'

      Additional information

      Help with existing tolling bills or fines

      If you're not sure, select 'other'

      Additional information