We have a range of support services available to help customers, including more time to pay and payment plans.
Toll credit support is now also available through Linkt Assist to support customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route isn’t reasonably possible. It’s a one-off credit, applied directly to eligible customer accounts.
Eligibility criteria can be found below, and for further information please visit Linkt Assist.
Emergency situations including medical emergencies, family violence and natural disasters
Travel to and from medical treatments or support services for serious conditions
Caring or visiting family members or co-dependents with a serious medical condition
Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.
Here are some examples that may help you understand if you may be eligible:
Examples of customers experiencing financial difficulty who may be eligible for toll credit:
Primary carer for an immediate family member and is travelling to fulfil caring responsibilities and can’t take a free alternative route
Needs to attend a job interview but transport options are limited because of medical reasons or caring responsibilities
Travelling to and from hospital for treatment, or to visit or take a family member/friend
Leaving a family violence situation for safety reasons, which may include staying with family/friends or accessing ‘safe’ accommodation
Examples of customers who are not eligible for toll credit:
People not experiencing financial hardship
Travel to and from your workplace
Visiting a parent, relative, significant other or friend at their home
Business related travel
Taking kids to school or childcare
Travelling to and from your place of study or placement
Making non-essential toll road travel when receiving Centrelink benefits e.g. disability support pension, age pension. (Please note, if experiencing financial hardship and using the toll road is essential for your situation, applications will be considered on a case by case basis. If not eligible for toll credits, customers in these situations can still access other support from Linkt Assist to help with toll debt)
Enter your details below and please note, we’ll be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist.