We have a range of support services available to help customers including more time to pay, fee waivers and payment plans. We are also providing eligible customers directly impacted by COVID-19 with up to 3-months’ toll credit, covering the period 1 April to 30 June*.
*This excludes travel on Eastlink in Victoria, Sydney Harbour Bridge & Tunnel in New South Wales and Toowoomba Bypass in Queensland. Trips on the M5 South-West Motorway (New South Wales) are also excluded from this toll credit, however are still eligible for M5 Cashback.
People who have lost their jobs or experienced significant reduction in hours directly as a result of COVID-19
Eligible Healthcare workers
Registered healthcare practitioners working in hospitals, aged care or disability facilities
Registered medical practitioners and nurses working outside of hospitals
Aged and disability carers
Emergency service personnel
Paramedics, ambulance officers and those involved in emergency patient transfer
Police and Fire Fighters
Front-line emergency services personnel directly dealing with high-risk people or environments with increased exposure to COVID -19
Where customers do not meet the full criteria for the toll credit, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given to waiving past toll debt for impacted customers on a case-by-case basis.
^Proof of current employment will be required with your application.
As COVID-19 restrictions across Australia progressively ease, we’re evolving our Toll Credit program to focus on customers who are experiencing financial difficulty due to COVID-19. Applications for the new program will open on 1 July 2020. Find out how our Toll Credit program is changing.
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