So we can find the best way to help
Need to check your balance, update your payment method, top up your account or update your details? Do it all from the palm of your hand with the Linkt app. Available for Apple and Android phones.
7am to 7pm, Monday to Friday
+61 3 8656 8288
Whether you're looking for answers or just want to tell us how we can improve, you can get in touch by sending us an email.
Get in touch by email
We watch our social channels Monday to Friday 8.30am to 5pm (AEST) and try to respond to questions within an hour. If your post is after 5pm, we’ll get back to you as soon as we can the following work day.
Find us on Twitter | Find us on Facebook
For those times that you need to contact us in writing, send your correspondence to:
Locked Bag 5072
Parramatta NSW 2124
If you have a complaint, please get in touch as soon as possible so we can resolve your concerns quickly.
Query or dispute trips and charges
Submit a complaint
Find out more about the complaints and feedback process
13 14 50
24 hours, 7 days a week
If you're deaf, have a hearing or speech impediment, please use the National Relay Service.
Emergency roadside assistance
13 33 31
Available 24 hours, 7 days a week