You’re still eligible for M5 South-West Cashback or Toll Relief now that your account has moved from E-way to Linkt. These NSW Government initiatives are designed to reduce the cost of living for eligible drivers who are frequent toll road users.
You can access your quarterly cashback statement online. To view:
Find out more about how to claim back tolls for trips on M5 South-West Motorway or learn about the Toll Relief program.
You can log in to your Linkt account online, using your username and password.
Your username will have been sent to you, along with your new Linkt account number, on 23 August in your Linkt welcome email.
You'll need to reset your password before logging in for the first time. To do this, visit the reset my password page and follow the prompts.
Tag account customers will also have access to the Linkt mobile app.
If you did not receive your Linkt welcome email, you can retrieve your username by following the find my username process. You'll need one of the following:
Last year, E-way became part of the Transurban Group. E-way customers have now been transitioned across to Transurban’s retail brand, Linkt, rather than Transurban managing two separate retailers. By becoming Linkt, E-way customers will benefit from some lower fees, more flexible payment options and a better digital experience when managing their account online.
The E-way Service Centre in Hammondville is currently closed and will not reopen after E-way customers become Linkt.
With more and more of our customers choosing to manage account and make payments via our website and app, this change reflects our customers’ preference for self-service. Our website, app and automated phone services are all available 24 hours, 7 days a week.
Linkt also offers pay in person options at participating retail outlets. All you need is your Linkt statement and you can top up your account using an accepted credit card, debit card or cash.
For customers needing to speak to a team member, our call centre is available for complex queries.