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From 23 August 2020, all E-way customers will become Linkt customers. This means some exciting new benefits for you, including lower fees, flexible payment options, and easier ways to manage your account online, like the Linkt app. You’ll be able to manage your account on the go, anywhere, anytime.

What do I need to do?

If you're already an E-way customer, you don't need to do anything. We'll take care of switching things over. We'll contact you by email or mail when the transition happens to let you know all about your new Linkt account. Until then, its business as usual for you.

In the meantime, it’s a good idea to check your account and make sure all of your vehicle, contact and payment details are up to date. You can log in online at tollpay.com.au/selfserve/account/login to do this now.

What’s changed for me?

Linkt accounts work a little differently from E-way accounts.

Introducing your new Linkt Tag account

You’ll be switching to a prepaid Linkt Tag account. As part of these account changes, your existing Customer Service Agreement will be novated (or transferred) from E-way to Linkt.

Read your new Linkt Tag Account Customer Service Agreement.

Tag account

Good to go on any toll road in Australia

Lower fees, flexible payment options
  • Pre-paid with multiple payment options
  • Compatible with Linkt mobile app
  • No vehicle matching fee (when using a tag)
  • Claim M5 South-West Cashback or Toll Relief
  • Eligible for Linkt Customer Rewards

Learn more

 

Find out what else has changed for you by choosing your E-way product from the list below.

What's changed?

  • If you were paying periodically (weekly, fortnightly or monthly) before, your account will now top up automatically by $20 (our default amount) when it gets to a low balance trigger amount of $5
  • You can set these amounts to suit your needs

If you had an account with a tag, you don't need to do anything to keep using your tag with Linkt

Don't have a tag and want to save on fees?

If you had a tagless account, we’ve transferred you to a Linkt Tag account—but don't worry, you can still drive on toll roads without a tag. While with E-way you would’ve been charged a vehicle matching fee, with Linkt, you’ll see a no tag in vehicle fee on your account. If you’d like to travel with a tag to avoid these fees, you can place tag orders online or through the app.

 

What's changed?

You’ll be switching to a prepaid product. This means you’ll be topping up your account before travelling and payments for your trips will automatically come out of that balance. 

As a default, your account will top up by $20 when your balance reaches $5. Your direct debit details will remain the same, but you’ll see a ‘Linkt’ reference on your bank transactions moving forward. Your current direct debit arrangements will be carried over.

If you had a Beep N Pay account, you don't need to do anything to keep using your tag with Linkt.

Stay in control of your payments

  • You can change your top up settings by logging into your Linkt account and adjusting the amounts to suit
  • Auto top up helps make sure you’re always covered, but if you decide you want to top up manually, you can remove your direct debit and choose when and how much to top up

What's changed?

If you were paying periodically before, your account will now top up automatically by $20 (our default amount) when it gets to a low balance trigger amount of $5. You can set these amounts to suit your needs.

If you had a Toll Pay account, you don't need to do anything to keep using your tag with Linkt.

What's changed?

If you had a Tag N Go account you don't need to do anything to keep using your tag with Linkt.

Manage your travel on the go with the Linkt app
See your trips, check your balance, top up your account and more.

Download on the App StoreDownload on the Google Play Store

Common questions

  • If I move from E-way to Linkt, can I still claim M5 South-West cashback or Toll Relief?

    If I move from E-way to Linkt, can I still claim M5 South-West cashback or Toll Relief?

    These NSW Government initiatives are designed to reduce the cost of living for eligible drivers who are frequent toll road users. You’ll still be eligible for M5 South-West Cashback or Toll Relief after your account becomes Linkt.

    Find out more about how to claim back tolls for trips on M5 South-West Motorway or learn about the Toll Relief program.

  • How do I log in to my account, once my E-way account becomes Linkt?

    How do I log in to my account, once my E-way account becomes Linkt?

    You'll be able to log into your account using your new username and password, any time after 23 August when your E-way account transitions to Linkt.

    Your username will have been sent to you, along with your new Linkt account number in your Linkt welcome email.

    You'll need to reset your password before logging in for the first time.

    Tag account customers will also have access to the Linkt mobile app.

  • Why is E-way changing to Linkt?

    Why is E-way changing to Linkt?

    Last year, E-way became part of the Transurban Group. E-way customers will now be transitioned across to Transurban’s retail brand, Linkt, rather than Transurban managing two separate retailers. By becoming Linkt, E-way customers will benefit from some lower fees, more flexible payment options and a better digital experience when managing their account online.

  • Can I remain an E-way customer?

    Can I remain an E-way customer?

    All current E-way accounts will become Linkt accounts in August 2020. You won’t be able to remain an E-way customer. If you do not wish to become a Linkt customer, you’ll need to contact E-way to close your account.

    If you close your E-way account you’ll need to make sure you set up a toll account or pass with another tolling retailer in order to pay for tolls.

Ways you can pay

Linkt Customer Rewards

How to get help with Linkt Assist

From 23 August 2020, Tollaust Pty Limited, a member of the Transurban Group and trading under the Linkt brand, replaces Interlink Roads Pty Limited (as concessionaire for M5 South West Motorway) as the counterparty under your Customer Service Agreement and assumes all of Interlink Roads Pty Limited’s rights and obligations under the agreement. View your new Tag Account Customer Service Agreement with Tollaust Pty Limited. From now on our Linkt team are available to handle any enquiries related to your account. Please note, that as part of this transition your Privacy Policy is also changing, view your new Privacy Policy.