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On 23 August 2020, all E-way customers became Linkt customers. This means some exciting new benefits for you, including lower fees, flexible payment options, and easier ways to manage your account online, like the Linkt app. You can now manage your account on the go, anywhere, anytime.

What do I need to do?

If you're already an E-way customer, you don't need to do anything. We've already switched things over. It's likely we've already contacted you via email or mail with details about the transition. If you haven't received an email yet, check the junk folder linked to your E-way account.

If you haven't already, it’s a good idea to check your account and make sure all your vehicle, contact and payment details are up to date. You can log in online at tollpay.com.au/selfserve/account/login to do this now.

What’s changed for me?

Linkt accounts work a little differently from E-way accounts.

Introducing your new Linkt Tag account

You’ve automatically been switched to a prepaid Linkt Tag account. As part of these account changes, your existing Customer Service Agreement will be novated (or transferred) from E-way to Linkt.

Read your new Linkt Tag Account Customer Service Agreement.

Tag account

Good to go on any toll road in Australia

Lower fees, flexible payment options
  • Pre-paid with multiple payment options
  • Compatible with Linkt mobile app
  • No vehicle matching fee (when using a tag)
  • Claim M5 South-West Cashback or Toll Relief
  • Eligible for Linkt Customer Rewards

Learn more

 

Find out what else has changed for you by choosing your E-way account from the list below.

What's changed?

  • If you were paying periodically (weekly, fortnightly or monthly) before, your account will now top up automatically by $20 (our default amount) when it gets to a low balance trigger amount of $5
  • You can set these amounts to suit your needs

If you had an account with a tag, you don't need to do anything to keep using your tag with Linkt

Don't have a tag and want to save on fees?

If you had a tagless account, we’ve transferred you to a Linkt Tag account—but don't worry, you can still drive on toll roads without a tag. While with E-way you would’ve been charged a vehicle matching fee, with Linkt, you’ll see a no tag in vehicle fee on your account. If you’d like to travel with a tag to avoid these fees, you can place tag orders online or through the app.

What's changed?

You’ve automatically been switched to a prepaid account. This means you need to top up your account before travelling and payments for your trips will automatically come out of that balance. 

As a default, your account will top up by $20 when your balance reaches $5. Your direct debit details will remain the same, but you’ll see a ‘Linkt’ reference on your bank transactions moving forward. Your current direct debit arrangements will be carried over.

If you had a Beep N Pay account, you don't need to do anything to keep using your tag with Linkt.

Stay in control of your payments

  • You can change your top-up settings by logging in to your Linkt account and adjusting the amounts to suit
  • Auto top-up helps make sure you’re always covered, but if you decide you want to top up manually, you can remove your direct debit and choose when and how much to top up

What's changed?

If you had a Tag N Go account you don't need to do anything to keep using your tag with Linkt.

Manage your travel on the go with the Linkt app
See your trips, check your balance, top up your account and more.

Download on the App StoreDownload on the Google Play Store

Common questions

  • Now that I've been moved from E-way to Linkt, can I still claim M5 South-West Cashback or Toll Relief?

    Now that I've been moved from E-way to Linkt, can I still claim M5 South-West Cashback or Toll Relief?

    You’re still eligible for M5 South-West Cashback or Toll Relief now that your account has become Linkt. These NSW Government initiatives are designed to reduce the cost of living for eligible drivers who are frequent toll road users. 

    You can access your quarterly cashback statement online. To view: 

    1. Log in to your Linkt account
    2. Select Cashback 

    Find out more about how to claim back tolls for trips on M5 South-West Motorway or learn about the Toll Relief program.

  • How do I log in to my account now that my E-way account is Linkt?

    How do I log in to my account now that my E-way account is Linkt?

    You can log in to your Linkt account online, using your username and password.

    Your username will have been sent to you, along with your new Linkt account number, on 23 August in your Linkt welcome email.

    You'll need to reset your password before logging in for the first time. To do this, visit the reset my password page and follow the prompts.

    Tag account customers will also have access to the Linkt mobile app.

    If you did not receive your Linkt welcome email, you can retrieve your username by following the find my username process. You'll need one of the following:

    • email address
    • mobile phone number
  • Why has E-way changed to Linkt?

    Why has E-way changed to Linkt?

    Last year, E-way became part of the Transurban Group. E-way customers have now been transitioned across to Transurban’s retail brand, Linkt, rather than Transurban managing two separate retailers. By becoming Linkt, E-way customers will benefit from some lower fees, more flexible payment options and a better digital experience when managing their account online.

  • E-way Service Centre closure

    E-way Service Centre closure

    The E-way Service Centre in Hammondville is currently closed and will not reopen after E-way customers become Linkt.

    With more and more of our customers choosing to manage account and make payments via our website and app, this change reflects our customers’ preference for self-service. Our website, app and automated phone services are all available 24 hours, 7 days a week.

    Prefer to pay cash or pay in person?  

    Linkt also offers pay in person options at participating retail outlets. All you need is your Linkt statement and you can top up your account using an accepted credit card, debit card or cash.

    Find your nearest pay in person outlet

    For customers needing to speak to a team member, our call centre is available for complex queries.

Ways you can pay

Linkt Customer Rewards

How to get help with Linkt Assist

From 23 August 2020, Tollaust Pty Limited, a member of the Transurban Group and trading under the Linkt brand, replaces Interlink Roads Pty Limited (as concessionaire for M5 South West Motorway) as the counterparty under your Customer Service Agreement and assumes all of Interlink Roads Pty Limited’s rights and obligations under the agreement. View your new Tag Account Customer Service Agreement with Tollaust Pty Limited. From now on our Linkt team are available to handle any enquiries related to your account. Please note, that as part of this transition your Privacy Policy is also changing, view your new Privacy Policy.