If you or your business are having trouble paying for tolls, we’re here to help. Find out more
On 23 August 2020, all E-way customers became Linkt customers. This means some exciting new benefits for you, including lower fees, flexible payment options, and easier ways to manage your account online, like the Linkt app. You can now manage your account on the go, anywhere, anytime.
What do I need to do?
If you're already an E-way customer, you don't need to do anything. We've already switched things over. It's likely we've already contacted you via email or mail with details about the transition. If you haven't received an email yet, check the junk folder linked to your E-way account.
If you haven't already, it’s a good idea to check your account and make sure all your vehicle, contact and payment details are up to date. You can log in online at tollpay.com.au/selfserve/account/login to do this now.
What’s changed for me?
Linkt accounts work a little differently from E-way accounts.
- You get lower fees with Linkt. Find out more about our fees.
- If you're on auto payments, you can set your preferred top up amount and what balance you want to trigger your top up payment.
- Some payment card surcharges have changed.
Introducing your new Linkt Tag account
You’ve automatically been switched to a prepaid Linkt Tag account. As part of these account changes, your existing Customer Service Agreement will be novated (or transferred) from E-way to Linkt.
Read your new Linkt Tag Account Customer Service Agreement.
Tag accountGood to go on any toll road in Australia |
| Lower fees, flexible payment options |
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What's changed?
- If you were paying periodically (weekly, fortnightly or monthly) before, your account will now top up automatically by $20 (our default amount) when it gets to a low balance trigger amount of $5
- You can set these amounts to suit your needs
If you had an account with a tag, you don't need to do anything to keep using your tag with Linkt.
Don't have a tag and want to save on fees?
If you had a tagless account, we’ve transferred you to a Linkt Tag account—but don't worry, you can still drive on toll roads without a tag. While with E-way you would’ve been charged a vehicle matching fee, with Linkt, you’ll see a no tag in vehicle fee on your account. If you’d like to travel with a tag to avoid these fees, you can place tag orders online or through the app.
What's changed?
You’ve automatically been switched to a prepaid account. This means you need to top up your account before travelling and payments for your trips will automatically come out of that balance.
As a default, your account will top up by $20 when your balance reaches $5. Your direct debit details will remain the same, but you’ll see a ‘Linkt’ reference on your bank transactions moving forward. Your current direct debit arrangements will be carried over.
If you had a Beep N Pay account, you don't need to do anything to keep using your tag with Linkt.
Stay in control of your payments
- You can change your top-up settings by logging in to your Linkt account and adjusting the amounts to suit
- Auto top-up helps make sure you’re always covered, but if you decide you want to top up manually, you can remove your direct debit and choose when and how much to top up
What's changed?
- You can still pay manually for your travel, but you need to make sure your account is topped up so you’re good to go
- You can switch from manual to auto payments anytime
If you had a Tag N Go account you don't need to do anything to keep using your tag with Linkt.
Manage your travel on the go with the Linkt app
See your trips, check your balance, top up your account and more.
Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.