Add vehicles to a Commercial Account

You can add single or multiple vehicles to your Commercial Account. Add vehicles in bulk by uploading a formatted CSV file, such as an Excel spreadsheet. You can add up to 1,000 vehicles at a time.

To save time and avoid errors, we recommend you download and use our template every time you make a bulk vehicle update.

Add a single vehicle
Add multiple vehicles

Log in to your account.
Select Vehicles from the main menu
Select Add vehicle from the vehicle actions bar at the top of the page
Under ‘Add vehicles manually’, enter your vehicle details. You can cover trips by up to 9 days ago by entering your first trip as the vehicle's start date
Select ‘Save and add vehicles’ to finalise your update OR select 'Add another vehicle' to add up to 20 vehicles manually

To add a large number of vehicles at once:

Log in to your account.
Select Vehicles from the main menu
Select Add vehicle from the vehicle actions bar at the top of the page
Click the Bulk vehicle upload button
Download the template file and save it to your computer.
Enter your vehicle information into the template making sure all required fields are complete.
Save a copy of the completed bulk upload file.
On the Bulk vehicle upload screen, click the 'Choose file' option, browse through your computer to find your saved file, select the filename. Click the Upload button.
Once the file is submitted, we will check it for any formatting errors or access issues. If there are no errors at this point, the file will be uploaded and you will see an 'Upload successful' message.
Once we have completed processing your bulk upload, you will receive an email with 2 files attached, a list of 'vehicle successes' and 'vehicle failures'.

Please note that the file may take up to 3 hours to process, depending on size and timing.

Information you need to add or remove vehicles in bulk

Vehicle details you must include:

Associated account number
Licence plate number / registration number
Acronyms of registered state (VIC, ACT, NSW, NT, QLD, SA, TAS or WA)
Class (CAR, MC, LCV, HCV)
End date

Optional vehicle details:

Fleet ID
Existing tag number
Metrobus only
Tag pending return

Upload errors

If there’s an error with your vehicle upload, we’ll notify you with an email alert. On your account, you’ll also see an ‘Upload unsuccessful’ message with potential solutions.

Upload errors can include:

Leaving required fields empty
Mistakes, such as incorrect details or typos
Formatting issues

You can try to fix any issues on your file and re-upload the file to your account.

Bulk Upload error message example:

Bulk Upload error message example

Newly added vehicles don’t automatically receive a new tag, but you can order extra tags for your Commercial Account online at any time.

When you travel with a vehicle from your Commercial Account that has no tag, any trips you make come with a video matching fee.

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Add vehicles to a Commercial Account

Information you need to add or remove vehicles in bulk

Upload errors

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