Before requesting to close your account, ensure your account details are up to date. Once we’ve processed your request, you can’t update your details.
While your account is being closed, if you log in it will show one of three status messages listed below:
- Your account is ‘pending closure’
‘Pending closure’ means we’ve processed your request and your account will be closed after four weeks.
- Your account is ‘awaiting final payment’
Awaiting final payment’ means you must make a final payment before your account can be closed.
- Your account is ‘processing a refund’
‘Processing a refund’ means we’re refunding you any remaining balance. Refunds will be made to the payment card or bank details on your account. If you don’t have a current payment method, we’ll send a cheque to the address listed on your account.
It can take up to four weeks to finalise refunds.
If your final statement doesn’t appear in your Linkt account within six weeks of requesting to close your account, please get in touch.
Can you access your account while it’s being closed?
Yes. Until your account is closed, you can still:
Make payments (except if your account is ‘processing a refund’)
View saved payment methods
View and download statements
View trip and financial history
View vehicles and tags on your account
Manage marketing communications
Update your password.
However, you can no longer:
Update your payment method
Add, edit, or remove vehicles
Order a new or replacement tag
Report your tag lost or faulty
Update your name, email, address or phone number.
Once your account is closed, you can no longer log in.
What happens to your Visitor’s Pass when it expires?
A Visitor’s Pass is valid for 30 days. After 30 days, your pass automatically expires and you are no longer covered for travel. It can’t be topped up or extended. However, you can log in for four weeks after the expiry date to pay any outstanding tolls and see your trip history. During this time, your pass status will show as ‘pending closure’.