• Jump to main navigation
  • Jump to main content
Linkt Logo
Choose your location
Toll options vary depending on your location
  • place Sydney, NSW
  • place Brisbane, QLD
  • Open an account
  • Buy a pass
  • Help me choose
  • Toll calculator
  • Traffic and alerts
  • Trip Compare
  • About Melbourne toll roads
  • News
  • Safety & sustainability
  • Hi
  •  icon
  •  icon
  •  icon
  •  icon
  •  icon

  • Sign Out icon Sign Out
Linkt Logo
 icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon
Accounts and passes arrow_drop_down
Open an account Buy a pass Help me choose
Pay for tolls
Using toll roads arrow_drop_down
Toll calculator Traffic and alerts Trip Compare About Melbourne toll roads News Safety & sustainability
Choose your location
Toll options vary depending on your location
  • place Sydney, NSW
  • place Brisbane, QLD
  • Hi
  •  icon
  •  icon
  •  icon
  •  icon
  •  icon

  • /content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg icon Sign Out

Popular searches

Help categories

Buying a pass icon
Buying a pass
Payments, tolls and fees icon
Payments, tolls and fees
Tags and holders icon
Tags and holders
Toll invoices icon
Toll invoices
Managing my account icon
Managing my account
Using toll roads icon
Using toll roads
Go to help icon Go to help
 icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon
How can we help?

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

What can the TCO Tolling Customer Ombudsman help me with?

The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

The Ombudsman will:

  • work with both you and Linkt to investigate your complaint
  • propose a solution

It is important you communicate with the official and authorised TCO Tolling Customer Ombudsman at www.tollingombudsman.com.au. We are aware of another organisation claiming to be the TCO Tolling Customer Ombudsman and this organisation has no authority to investigate or make any decisions in relation to tolling complaints.

The Ombudsman cannot manage complaints that:

  • have not been first raised with our Customer Care Group and Customer Resolutions teams
  • relate to infringement notices issued by the Authorities
  • arose before 1 August, 2006
Back

Related Articles

How do I make a complaint? Is there any time limit to make a complaint?

Browse help articles

  • Buying a pass
  • Payments, tolls and fees
  • Tags and holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Rewards
  • Taxi Accounts
  • Security and fraud
Operated by
Transurban Logo
  • About us
  • Privacy
  • Legal
  • Contact us
  • Help

Linkt and Linkt Melbourne are trade marks of Transurban Limited used under license by CityLink Melbourne ABN 65 070 810 678.

Download the Linkt app on Google Play Download the Linkt app on the App Store

  • Facebook
    Facebook
  • Twitter
    Twitter
  • Youtube
    Youtube