• Jump to main navigation
  • Jump to main content
Linkt Logo
Choose your location
Toll options vary depending on your location
  • place Melbourne, VIC
  • place Brisbane, QLD
  • Open an account
  • Buy a pass
  • Explore the LinktGO app
  • Help me choose
  • Toll calculator
  • Traffic and alerts
  • Trip Compare
  • About Sydney toll roads
  • News
  • Live traffic
  • Safety & sustainability
  • Hi
  • Account Home icon Account Home
  • My details icon My details

  • Sign Out icon Sign Out
Linkt Logo
 icon  icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon  icon
Accounts and passes arrow_drop_down
Open an account Buy a pass Explore the LinktGO app Help me choose
Pay for tolls
Using toll roads arrow_drop_down
Toll calculator Traffic and alerts Trip Compare About Sydney toll roads News Live traffic Safety & sustainability
Choose your location
Toll options vary depending on your location
  • place Melbourne, VIC
  • place Brisbane, QLD
  • Hi
  • Account Home icon Account Home
  • My details icon My details

  • /content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg icon Sign Out

Popular searches

Help categories

Buying a pass icon
Buying a pass
Payments, tolls and fees icon
Payments, tolls and fees
Tags and holders icon
Tags and holders
Toll notices icon
Toll notices
Managing my account icon
Managing my account
Using toll roads icon
Using toll roads
Go to help icon Go to help
 icon  icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon  icon
How can we help?

Popular searches

  • How do I remove a tag holder from my vehicles windscreen?
  • What are no tag in vehicle fees?
  • How do I install a tag in a car?
  • How do I pay my toll notice?
  • How do I add my new car or remove an old one?

Where is my trip? It's not showing in my LinktGO app.

To see your trips in real time, for app versions 2.32.0 and above, launch LinktGO and turn the Real Time Tracking Switch (located in the top right of your screen) to ON before every new toll trip. For lower app versions, open the app, tap GO and keep the app open until you've arrived (in the background is okay).

Also, make sure the app has access to your device location (allow location permission when prompted or do this in your device settings).

In some instances, the LinktGO app may not be able to detect your GPS location in real time, which means it won't notify you of a trip right away.

If this happens, the trip will be sent to you as a Delayed Detection notification within a week of taking the trip.

Here are some of the reasons why the app might not be able to detect your location:

  • The Real Time Tracking Switch wasn't ON during your trip
  • Location permission isn't enabled for LinktGO
  • Locations Services on your phone were turned off
  • Your phone wasn't with you in the car
  • Your phone battery was flat
  • Bad weather
  • The vehicle you were travelling in had a metallic windscreen

As long as you aren't blocked (due to previous overdue trips) and the vehicle you were travelling in was correctly registered to LinktGO at the time of the trip, you won't get a toll notice.

If you chose Already travelled? when registering, any trips taken prior to registration and within the Already travelled? allowable time frame will be sent within a week as Delayed Detections. If you travelled prior to the allowable time frame, you won't receive your trips in LinktGO. Learn more

Back

Related Articles

I've waited over a week but haven't received my LinktGO trip yet I registered for LinktGO but drove on a toll road without my phone. Will I receive a toll notice? I registered for LinktGO but my phone's battery was flat/my phone was off when I drove on a toll road. Will I receive a toll notice? Why are some of my LinktGO trips updated with new details and/or a new cost? What do I do if LinktGO detects a trip while I'm travelling in a taxi or Uber? I already travelled on a toll road. Can I use LinktGO to pay for past toll trips? I got a trip that's not mine in the LinktGO app

Browse help articles

  • LinktGO
  • Buying a pass
  • Payments, tolls and fees
  • Tags and holders
  • Toll notices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Rewards
  • Security and fraud
  • Cashback and rebates
  • Commercial Accounts
Operated by
Transurban Logo
  • About us
  • Privacy
  • Legal
  • Contact us
  • Help

Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693.

Download the Linkt app on Google Play Download the Linkt app on the App Store

  • Facebook
    Facebook
  • Twitter
    Twitter
  • Youtube
    Youtube