If your direct debit payment fails
Direct debit payments may fail if:
- Your BSB or account account are incorrect or aren't up to date
- You don't have enough money in your bank account to cover the direct debit amount
After the first failed attempt, we'll notify you by email and will try to make the payment again in 2–3 days. Direct debit payments may take 3–5 business days to be processed.
If a second attempt fails, your direct debit details will be removed and your account will be temporarily suspended.
How to keep your account active
- Update your direct debit details (using the instructions below)
- Make a one-off payment (with a debit or credit card)