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  • How do I install a tag in a car or light commercial vehicle?
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Pay your tolls with direct debit

You can set up direct debit payments by linking your bank details when you log in to your account online or on the Linkt app.

When you pay with direct debit, you avoid the payment card surcharge.

Set up or update direct debit

If you have a Prepaid Account and it’s set with manual top up, you’ll have to switch to auto top up before you can use direct debit.

  • Online
  • Linkt app

Accounts already using auto top up

  1. Log in to your account
  2. Go to the main menu
    screen
  3. Select 'Payment details'.
    screen
  4. Scroll to the 'Payment methods' section and select 'Edit'
    screen
  5. Select the ‘Bank account’ tab
    screen
  6. Add your bank details
  7. Read and accept the Direct Debit Service Agreement and select ‘Update’

Prepaid Accounts changing from manual top up to direct debit

  1. Log in to your account
  2. Go to the main menu
    screen
  3. Select ‘Payment details’
    screen
  4. Scroll to the Top up settings section and select ‘Edit’.
    screen
  5. Select the ‘Automatic top up’ tab
    screen
  6. Set your top up by amount (the amount that will be added to your Linkt balance, $10 min)
  7. Set your top up trigger amount (when your balance falls below this amount, your account will be topped up. $5 min) and then ‘Update’
  8. Go to the 'Payment methods' section and select 'Edit'
    screen
  9. Select the ‘Bank account’ tab and add your bank details
    screen
  10. Read and accept the Direct Debit Service Agreement and select ‘Update’
  1. Open the Linkt app
  2. Tap on ‘My Account’
  3. Select ‘Payment details’
  4. Tap on ‘Auto top-up payment method’
  5. Select ‘Bank account’
  6. Enter your account name, BSB and account number
  7. Read and accept the Direct Debit Service Agreement
  8. Tap ‘Save’

If your direct debit payment fails

Direct debit payments may fail if: 

  • Your BSB or account account are incorrect or aren't up to date
  • You don't have enough money in your bank account to cover the direct debit amount

After the first failed attempt, we'll notify you by email and will try to make the payment again in 2–3 days. Direct debit payments may take 3–5 business days to be processed. 

If a second attempt fails, your direct debit details will be removed and your account will be temporarily suspended. 

If you travel while your account is suspended, you'll receive a toll invoice for any trips you make during that time, which includes additional admin fees. 

How to keep your account active

  • Update your direct debit details (using the instructions below)
  • Make a one-off payment (with a debit or credit card)
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Related articles

Using auto top up with your Prepaid Account Set a low balance alert The difference between manual and auto top up Pay with manual top up Find your travel and payment history Update your payment details

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