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Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

Auto payment failures (credit and debit cards)

Auto payments may be declined when your card:

  • has been lost, stolen or cancelled,
  • has expired,
  • details have changed but your Linkt account hasn't been updated,
  • expiry date is incorrect, or
  • doesn't have enough money or credit to cover the auto payment amount.

In these situations, the bank will decline the payment request and your auto payment will fail.

When an auto payment fails, we'll notify you by email, SMS and via the Linkt app if you have push notifications enabled.

You'll also see a payment failure alert when logged in to your account. This alert will include the reason and date the payment failed so you can decide what to do next. The most common reasons are:

Insufficient funds
The card doesn’t have enough money or credit available to cover the payment amount. You'll need to transfer funds to your credit or debit account.

Card expired
Generally, this message displays when your card has expired and a replacement one (with the same number) has been issued. You'll need to update the card expiry date and confirm the card security code.

Transaction failure / card declined
This usually means the card is no longer active or valid, or the card expiry date or number is incorrect. It may, for example, have been cancelled, or reported lost or stolen. You'll need to replace the old card with another payment method.

 

When an auto payment fails, it's important to act quickly. If your account becomes overdue or overdrawn and you continue to travel, your account may become suspended, and you’ll start receiving toll invoices and additional fees.

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Related Articles

How do I switch to paperless statements? I haven't received my latest statement Direct debit payment failures Why can't I see my recent trips? How do I avoid card surcharges? My credit card is expiring. What should I do? How can I switch from auto to manual payments?

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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under license by CityLink Melbourne ABN 65 070 810 678.

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