How to create a username and password
If you don’t have a User ID/username you can create one online.
To create your new username, you'll need your account number or email address and PIN. When you have these ready, visit the create username page and we'll guide you through a few easy steps. And don’t worry if you've forgotten your PIN—you’ll still be able to complete the process.
You can choose any username, provided it’s at least 3 characters long and hasn’t been selected by another user. If your preferred username is unavailable, you'll be asked to choose something different.
At the end of the process, you'll be logged in to your account. We'll also send you an email confirming your new username.