Close the account of someone who has passed away
We understand that in this time of loss you need to manage the affairs of the deceased in a quick and efficient manner. We extend our condolences and our customer care team are here to work with you.
To close the account of someone who has passed away
Call us on 13 33 31 and provide the following information:
- your name and contact details
- the name and Linkt account number of the deceased
- if you are not able to return some or all of the tags
We may ask you to provide several points of identification to ensure you have the authority to make this request. Please try to obtain the mobile number, email address, tag serial number or account statement of the deceased.
Once verified, we can then update the account and remove any vehicles linked to the account and discuss any tags on the account that may need to be returned. We understand this is a difficult time and we’ll work closely with you to sort out any issues, debt owing on the account, unpaid toll invoices or refunds due.
If you have them, please return any tags that are linked to the account. Find out how to remove tags from a vehicle.
If you can access the account online this information can be found by logging in and selecting ‘Tags and holders’ from the menu. Any tags associated with the account are listed here, including the tag serial number. If you don’t have access to the deceased account online, let us know when you call us, and we’ll take care of the account for you.
To return the tags, place the tags in an envelope, include a note with the account number and that the account needs to be closed and return to the reply paid mailing address for your state below.
|Linkt Sydney Return Tags
Reply Paid 90285
|Linkt Brisbane Return Tags
Reply Paid 91206
|Linkt Melbourne Return Tags
Reply Paid 87295
Payments, debt, toll notices/invoices
Any automatic billing or direct debit arrangements will be cancelled as soon as we start processing your request. If there is money owing on the account or there are toll invoices/notices issued we will discuss this with you and arrange for the debt to be waived if appropriate. In some circumstances we may ask you to pay a proportion of the amount owing.
If there are any funds remaining in the account at the time you request to have it closed, we will issue a refund cheque to the estate of the deceased. Please provide a postal address for us to send this to.
What happens next?
After you've spoken with us, provided the required information and returned any tags associated with the account, our customer care team will finalise the request and issue a refund cheque. If required, we may contact you again to help complete the request.
Don't forget to cover yourself for travel in the future. If you want to use toll roads after you close the deceased account, make sure you buy a pass or open an account or you may receive a toll invoice.