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Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

Close the account of someone who has died

We understand that in this time of loss you need to manage the affairs of the deceased in a quick and efficient manner. We extend our condolences and our customer care team are here to work with you.

To close the account of someone who has died

Notify us

Call us on 13 33 31 and provide the following information:

  • your name and contact details
  • the name and Linkt account number of the deceased

We may ask you to provide several points of identification to ensure you have the authority to make this request. Please try to obtain the mobile number, email address, tag serial number or account statement of the deceased.

Once verified, we can then update the account and remove any vehicles linked to the account and discuss any tags on the account that may need to be returned. We understand this is a difficult time and we’ll work closely with you to sort out any issues, debt owing on the account, unpaid toll invoices or refunds due.

Tags

If you have them, please return any tags that are linked to the account. Find out how to remove tags from a vehicle.

If you can access the account online this information can be found by logging in and selecting ‘Tags and holders’ from the menu. Any tags associated with the account are listed here, including the tag serial number. If you don’t have access to the deceased account online, give us a call and we’ll take care of the account for you.

To return the tags, place the tags in an envelope, include a note with the account number and that the account needs to be closed and return to the reply paid mailing address for your state below.

Return your tags by mail

If for any reason you can't return the tags, please let us know.

Brisbane Sydney Melbourne
Linkt Sydney Return Tags
Reply Paid 90285
South Melbourne
VIC 3205
Linkt Brisbane Return Tags
Reply Paid 91206
South Melbourne
VIC 3205
Linkt Melbourne Return Tags
Reply Paid 87295 
South Melbourne
VIC 3205

Payments, debt, toll notices/invoices

Any automatic billing or direct debit arrangements will be cancelled as soon as we start processing your request. If there is money owing on the account or there are toll invoices/notices issued we will discuss this with you and arrange for the debt to be waived if appropriate. In some circumstances we may ask you to pay a proportion of the amount owing.

Refunds

If there are any funds remaining in the account at the time you request to have it closed, we will issue a refund cheque to the estate of the deceased. Please provide a postal address for us to send this to.

What happens next?

After you've spoken with us, provided the required information and returned any tags associated with the account, our customer care team will finalise the request and issue a refund cheque. If required, we may contact you again to help complete the request.

Find out more about the account closure process.

Don't forget to cover yourself for travel in the future. If you want to use toll roads after you close the deceased account, make sure you buy a pass or open an account or you may receive a toll invoice.

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Related Articles

Why did Linkt send me an email asking if I’ve sold a vehicle? How do I add a car to my account after I've used a toll road? Validate your payment card message from Linkt Account notifications by SMS, email and in-app Changing your name or title How do I add, remove or update vehicles on my account? How do I transfer my account to another person?

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  • Buying a pass
  • Payments, tolls and fees
  • Tags and holders
  • Toll invoices
  • Managing my account
  • Using toll roads
  • Opening an account
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  • Taxi Accounts
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Linkt and Linkt Melbourne are trade marks of Transurban Limited used under license by CityLink Melbourne ABN 65 070 810 678.

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