Trouble logging in to your account
To log in to your account you'll need your username and password.
If you've created a new username and password but can't log in, try the following troubleshooting options:
Visit the Find my username page to recover your username.
Check that you’re not still using an email address or account number and PIN to log in. You’ll need to create a new username and password if you are.
Note: Some users have experienced problems resetting their password or finding their username when using browser plugins that prevent pop-ups such as ublock or adblock. Find out more.
Reset your password
- Open the Linkt app.
- Tap log in, then Forgotten your login details?
- Choose Forgotten password and follow the prompts to get a reset link sent out. We’ll send a validation code to either your mobile or email address as directed.
Find your username
- Open the Linkt app.
- Tap log in, then Forgotten your login details?
- Choose Forgotten username and follow the prompts to recover your login info. You’ll need either your email address, mobile number or account number to proceed. We’ll verify this against your full name, licence plate number or Linkt account number.
- Check that you’re not still using an email address or account number and PIN to log in. You’ll need to create a new username and password if you are.
- Only certain products can access the Linkt app – check that yours is eligible.
- Check that your phone meets the Linkt app's requirements.
If you're still having difficulty logging into your account, please get in touch with our digital support specialists.
If you just need to make a payment to your account, you can use quick payment without logging in. You'll need your account or pass number and a credit card to make the payment.