How do I avoid card surcharges?
Avoid the Payment Card Surcharge – switch to a fee free payment option
If you have a credit or debit card linked to your account for auto top up or auto payments, you will be charged a Payment Card Surcharge for every transaction. You can avoid this fee by switching to direct debit from your nominated bank account.
The Payment Card Surcharge is a straight pass through of costs from our financial institution and relates to all account and pass payments made with a VISA, MasterCard, American Express or Diners Club credit or debit card. The surcharge won’t apply to toll invoice payments. Find out more about fees.
Accounts
Follow these instructions to switch your auto top up or auto payment from a credit card payment to direct debit.
- Log in to your account.
- Select Payment details from the menu.
- Confirm your payment/top-up amount.
- Confirm your payment/top-up trigger amount.
- Select the Bank account tab.
- Enter your account name, BSB and account number.
- Read and accept the Direct Debit Service Agreement.
- Click the button to save.
- Tap on My Account.
- Select Payment details.
- Tap on Auto top-up payment method.
- Select Bank account.
- Enter your account name, BSB and account number.
- Read and accept the Direct Debit Service Agreement.
- Tap Save.
After you’ve completed these steps we’ll send you an email to confirm that your auto payment details have been updated.
If you’d prefer, you can also make fee free payments using BPAY or in person at a participating retailer.