Why did Linkt send me an email asking if I’ve sold a vehicle?
From time to time, you may receive an email or SMS from us reminding you to update or check the vehicles on your account.
These reminders are triggered when our system notices that a licence plate already on your account has been added to a different account or pass.
When this happens, it’s often (but not always) because a vehicle has changed hands.
If you’ve sold your vehicle but haven’t removed it from your account, these emails provide a timely reminder to log in and make sure your vehicles are correct and up-to-date.
Removing any old vehicles now may help you avoid unexpected toll charges.
What happens when vehicles change hands?
If you’ve sold your vehicle, it will stay on your Linkt account until you remove it. If the vehicle stays on your account you may continue to be charged tolls for that vehicle. This might mean you end up paying someone else’s tolls.
Buying and selling vehicles often go hand in hand
Buying and selling cars often happens at the same time. So, as well as removing any vehicles you’ve sold, you may also need to add a new or replacement one.
If you travel in a vehicle not listed on your account you may be issued a toll invoice/notice for those trips. Toll invoices include the cost of your toll road trips plus additional fees.
When can I ignore the email?
If you’re happy with the vehicles on your account there is nothing you need to do.
You can ignore the reminder if, for example, both accounts are owned by you, or the new account is temporary and as expected.
If I ignore the email, will Linkt follow-up with me?
These reminders are sent once only. If you ignore the reminder, we’ll assume you’re happy with things as they are.
What should I do if I haven’t sold the vehicle?
If the vehicle has been on your account for some time, you’re still responsible for paying its tolls. If you're not sure why you received this email, you may want to consider resetting your account in case somebody else included the wrong licence plate number on their account.
It is easy to reset your account. Simply remove and re-add the vehicle onto the account again. The owner of the other account will then receive a similar email reminder. This will let the other account holder know that they may need to double check the vehicle on their account.
If you’ve added the vehicle to your account only recently (say within the last 2–3 months) please double check that you’ve entered the licence plate details correctly.
It’s not uncommon for people to make mistakes when adding vehicle licence plate numbers to their accounts. Common errors include getting the state of registration (VIC, QLD, NSW etc.) incorrect or entering a licence plate using a ZERO instead of the letter O, or something similar.
Why would someone have added my vehicle to their account?
Most commonly this will be due to a simple, inadvertent error. Every now and again, people make mistakes when adding vehicle licence plate numbers to their accounts.
If it happens again, or you’re concerned that the addition of your vehicle licence plate number isn’t accidental and could be some form of misuse, please contact our customer service team.