Paying for a pass
You can pay for all our passes online with an accepted credit or debit card, including the:
You may be charged a payment card surcharge.
All passes, except for the Visitor’s Pass, can also be purchased in person with cash or card.
Paying for tolls
With a Visitor's Pass, you pay for your travel on CityLink and EastLink as you go – your tolls will be charged at the end of each day you travel.
All our other passes include unlimited travel for a set price for the duration of your pass, on the section of CityLink covered by your pass.
Visitor's Pass payment and billing
If your card payment fails, your Visitor’s Pass will be temporarily suspended. We’ll keep trying to charge the card linked to your pass, however the vehicle owner may be issued with a toll invoice (which includes an admin fee) for each trip that you take while the pass is suspended.
To keep your payment details up to date and avoid admin fees or pass suspension:
- Log in to your pass account
- Select ‘Edit automatic payment’
- Update your details and select 'Save'
Fees and tolls on your Visitor's Pass
Our Visitor’s Pass has a set opening fee of $3.50 online or $5.00 over the phone.
Additional costs on your pass could be:
- Payment card surcharges
- Video matching fees ($0.32 - $0.55) – we use tolling cameras to identify your vehicle's licence plate number whenever you travel through a toll point
- Standard toll charges – these are charged at the end of each day of travel and are based on you trips
Buying a pass after you’ve bought a used vehicle
You can purchase a combined total of 12 CityLink passes per vehicle in a 12-month period.
If you’ve just bought a used vehicle, the previous owner may have bought CityLink passes with that vehicle. But that’s no problem – we can reset your vehicle’s yearly pass limit. All you need to do is contact our customer care team with a document that proves a change of ownership.