Direct debit payment failures
Direct debit payments can be declined for a number of reasons, including when:
- Your bank account details have changed but your Linkt account hasn’t been updated
- Your BSB or account number was entered incorrectly
- You don’t have enough money in your bank account to cover the direct debit amount
After a payment request is declined
Each time a payment request is declined, you’ll be notified by email.
Our system will automatically try to take payment again 2 to 3 days after the first failed attempt. But if the second attempt fails, the direct debit details on your account will be removed and you’ll need to add new payment details, or make a one off payment online, to keep your account active.
Fees involved with failed payments
A $2.50 [QLD only] dishonour fee (also called a direct debit return payment fee) is charged each time a direct debit payment request is declined (max of 2 attempts).
Travelling with a suspended account
If you continue using toll roads and your balance remains below $0, your account may be suspended. When you travel with a suspended account, a toll invoice – which includes the cost of your trip plus admin fees – is issued. You’ll continue to receive toll invoices until you reactivate your account.
Viewing direct debit payments and fees in your account
When a direct debit payment is requested, it may take 3-5 business days for your payment to clear with the bank. Your account balance will update while the payment processes, assuming the payment will be successful.
If the payment fails, your account balance will show that the payment has failed, and the dishonour fee will display, as below.
Update your payment details
If your payment has failed, you can:
- Update your BSB and account number details
Enter your account details to either update to a new account, or to confirm your account details are correct. For security reasons, you won’t be able to view the existing account number.
- Switch to auto pay by debit or credit card
Card payments incur a small payment card surcharge, but because they are processed immediately, there are no fees if the payment is declined.
Make a one-off payment
You can also make a quick one-off payment, without logging in to your account, by debit or credit card. Card payments are processed immediately but incur a small payment card surcharge. If you choose to make a one-off payment, you should check your bank account details are up to date to avoid future failed payments.