About scams

Types of scams

You can take steps to protect yourself online. To help you get started, here are some key things you should know about scams.

Phishing
Phishing refers to scam emails, calls, or messages that try to trick you into sharing personal or financial information. Often scammers do this by impersonating a brand and trying to get you to take urgent action by clicking on a link or opening an attachment. If something about a text seems odd to you, the best thing you can do is pause, take a minute, and come back to it with fresh eyes.

Some practical things to look out for are:

incorrect spelling and grammar. 
strange links that don’t look like legitimate websites.  
vague or unspecific details, and
the use of urgent language or threats/consequences if you don’t take immediate action. 
Identity theft

Identity theft is a form of fraud where someone exploits another person's identity to steal money or gain other advantages. Signs of potential identity compromise include unsolicited calls, text messages, or emails requesting personal details. Be cautious of unexpected pop-ups on your computer or mobile device that prompt software execution. Document theft is another common tactic. Protect yourself by securing your mailbox and shredding documents containing personal information.
Malware

Malware is harmful software used by hackers to gain unauthorised access to your computer and steal personal or sensitive information. It can enter your system through malicious ads, pop-ups on sketchy websites, or by downloading files from unknown sources. Stay vigilant and protect your computer from these threats.
Spoof emails and contacts

These emails or messages can look legitimate as they may appear to come from a colleague or contact in your phone, but if you look closely the style may seem abrupt and there could be punctuation or grammatical errors. They are designed to create a sense of urgency to appeal for quick action.
Mobile premium services

Look out for SMS and MMS numbers that start with 19 or phone numbers beginning with 190. These are charged at a premium rate, even sometimes for receiving a message. Contact your phone provider if you think you may have received one.

Information sourced from esafety.gov.au and scamwatch.gov.au

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Safeguard yourself from scams

Stay safe from scams. Follow our online safety tips, look out for signs and safeguard personal information. Protect yourself by staying informed about scams.

Extra resource in your language

The Little Black Book of Scams by the Australian Competition & Consumer Commission is a great resource that provides important information on scams and how to stay safe in multiple languages. Some available languages include: