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Email scam alert: we're aware of fake emails claiming to be from Linkt and offering toll relief rebates. Find out more.

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Latest scams and alerts

Your safety is our priority.

We can all play a part to protect ourselves and others from scams. Learning how to spot common scams will improve your chances of staying safe online.

SMS scams Email scams Phone scams

Tips to stay safe

  • We do not ask you to provide payment details via links in SMS or emails .
  • We encourage you to log in securely through the Linkt app or Linkt website to check your account.
  • If you’re unsure whether a message you’ve received is from us, read more about ways we’ll contact you.
  • Trust your instincts. Take a minute and come back to it with fresh eyes. Check our online safety tips.

To learn more about how we handle your information, see our Privacy Policy.

 

Report a scam
Got a suspicious message claiming to be from Linkt? Report it online to help us track down and prevent future scams.
Report a scam Got a suspicious message claiming to be from Linkt? Report it online to help us track down and prevent future scams.

Check latest scams

The following section includes scams that are known to be using the Linkt and Transurban brands to target our customers in an attempt to gain their personal information.

Not every type of scam will be listed here but we'll do our best to identify any new types of scams and inform you about how they may appear.

If you’ve received a suspicious email, message or phone call that doesn’t appear on this page, please report the scam to us.

 

Date updated: 26 October 2023

Some customers, including those without an account with us, reported receiving SMS messages that direct users to click a short URL. Often these have poor grammar and spelling mistakes, along with requiring urgent actions.

Check out whether it really is from us to help you spot potential scam messages.

See examples of identified current scam SMS text messages are provided below.

text message saying Linkt: Overdue E-tag notifications to avoid receiving fines. Using an Un Authorised Linkt-gov-club URL to visit in order to expedite the process and advising it's from an Linkt company, which is incorrect.

text message saying Linkt: Please pay your bill immediately to avoid receiving a penalty notice. Using an Un Authorised Linkt-gov-club URL to visit in order to expedite the process and advising it's from an Linkt company, which is incorrect

text message saying Notice: Vehicle tolls are in arrears. Please settle this amount as soon as possible to avoid any late fees or penalties. Please check: Using an unauthorised URL linkt.gov.club and threatening to restrict travel.

text message saying Linkt: Your bill and leading to an unauthorised Linkttol URL

text message from a recruiter called Frank offering several Transurban roles and discussing pay rates and asking if the reader has zoom, while using poor grammar

text messaging about an unpaid toll using a linkt assist URL that is not authorised and an incorrect spelling

text message saying the toll is overdue but using a misspelt url

text message saying E-toll electronic tag payment has failed but using a url that linkt does not authorise and using the Act Now call to action

text message saying Linkt: You have a deliquent arrears, to avoid penalties and fines, visit - mentioning an unauthorised URL - while calling for immediate action

text message saying Linkt: The vehicle toll has expired and now your vehicle cannot be used, to avaoid late fees or penalties, please check - mentiong an unauthorised URL and using urgent call to action along with typos

text message saying Linkt: Your vehicle toll bill is past due. Need to be paid ASAP on - unauthorised URL. Followed by threatening to have travel restricted.

text message saying Hi. This is a quick note from linkt to let you know that we have yet to receive payment from yourselves of $6.95. Please pay via - reference of an unauthorised URL - and an ASAP call to action. This has poor grammar and spelling mistakes.

example of a scam email claiming: Your Exclusive Toll Relief Benefit. This sms claims the person has an ouststanding toll that must be paid and provides a fake link to click on.

example of a scam email claiming: Your Exclusive Toll Relief Benefit. This sms claims the person has an ouststanding toll that must be paid and provides a fake link to click on.

 

example of a scam email claiming: Your Exclusive Toll Relief Benefit. This sms claims the person has an ouststanding toll that must be paid and provides a fake link to click on.

 

Some users have reported that after receiving scam email, they are directed to a website that contains Linkt branding.

Check out whether it really is from us to help you spot potential scam messages.

See the examples provided below.

example of a scam email claiming: Your Exclusive Toll Relief Benefit. This email is branded using similar Linkt material and colours and claims the person can claim a rebate as long as they click the link in the timeframe given.

This email claims to be from Linkt and features a branded banner. However it's a fake email. Do not reply or click on links. Remember to check the sender's email address, and check our list of trusted emails to know when it's really from us.

example of a scam email from a non-Transurban email address claiming: You're eligible for a Toll Relief Rebate. This email is branded similar to other Linkt material and claims the person can claim money back. This outlines how to reclaim the offer and provides links in the Linkt colours. It uses wording to claim this promptly and only within an applicable period.

This email claims to be from Linkt and looks pretty convincing, but it's fake. Remember to check the sender's email address, and check our list of trusted emails to know when it's really from us.

example of scam email email from an unauthorised email address titled - Unpaid toll invoice Notification, advising that Linkt has detected an unpaid toll. Request for immediate action. The link in the email may look legitimate and signed off from the IT Security Department however this is a scam.

  

Beware of phone scams pretending to be from Linkt. These scammers might call you and ask for a payment to settle an overdue amount or to update your account details to prevent it from being closed. They may even send you an email or SMS with a link to a phishing scam website designed to steal your personal information.

Check out whether it really is from us to help you spot potential scam messages.

Think you’ve received a scam?

Follow these 3 simple steps

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Check your Linkt account

If you have received a suspicious communication claiming to be Linkt, check your Linkt account.

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Report it to Linkt

If it seems suspicious, before you delete, report it to help us prevent future scams.

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Delete it

Once you’ve taken a screenshot, delete the message.

You can also report a scam message to the Federal Government’s ScamWatch website at scamwatch.gov.au, where you’ll find information about other scams reported across Australia.

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