Ways we’ll contact you

We may contact you about your account or new offers but we will never ask you to provide financial information or pay via a link.

Linkt communications

Reasons why Linkt might contact you via email, SMS, phone call or letter may include:

Letting you know if your account isn’t active because of payment issues such as an expired card
To issue or pay toll invoices, if tolls haven’t been paid
Sharing traffic and road safety information related to our roads
If you’ve opted in to receive marketing communications, such as offers from Linkt Customer Rewards or other new offers
Sometimes we might SMS to remind you to check your account or make a payment
We never ask for you to click on links in the SMS to confirm personal or financial details
Check out whether it really is from us to help identify if the messages are from Linkt.

Stay alert

Scammers may target people by asking them to update payment details and direct you to a scam website.

We don’t ask you to provide payment details via links in text messages or emails, and we encourage you to always log in directly to your account – whether that’s via the Linkt app or the Linkt website.  

You can also stay on top of scams by viewing our list of latest scams. To further protect yourself from scams, use these online safety tips to stay cyber-safe.

Need help in your language?

Interpreter service

Interpreter service
13 14 50
24 hours, 7 days a week

National Relay Service

TTY Service
If you're deaf, have a hearing or speech impediment, please use the National Relay Service.

Got a suspicious message claiming to be from Linkt?

Report it online to help us track down and prevent future scams.

Report a scam

Back

Think you’ve received a scam?

Follow these 3 simple steps

Check your Linkt account

If you have received a suspicious communication claiming to be Linkt, check your Linkt account.

Report it to Linkt

If it seems suspicious, before you delete, report it to help us prevent future scams.

Delete it

Once you’ve taken a screenshot, delete the message.

You can also report a scam message to the Federal Government’s ScamWatch website at scamwatch.gov.au, where you’ll find information about other scams reported across Australia.