How to report a tag as lost or stolen
To report a lost tag or order a replacement tag online or via the Linkt app, follow these steps:
- Log in to your account and select Tags and holders.
- Find the tag record that applies to your lost tag.
- Select This tag is lost or stolen and follow the prompts.
You'll then be taken through the steps to order a replacement tag. The cost of the new tag will appear on your next invoice.
- Open the Linkt app
- Select 'Account'
- Select 'Tags'
- Find your lost or stolen tag (each tag has a unique serial number)
- Tap on the tag
- From the menu, tap on ‘Lost or stolen’ to let us know and follow the prompts to order a replacement
- Confirm your details
- Select ‘Place order’
Travel while waiting for your tag
Your tag can take 7-10 business days to arrive.
You can still travel on toll roads while waiting for your tag to arrive. Just make sure you add your vehicle to your account and you’re covered for travel. You may be charged a vehicle matching fee when you travel without a working tag.
Tag non-return fees
If you file a report with the police and provide us with a Police Event Number (PEN), we may waive your tag non-return fee.
If you don’t provide us with a PEN, you’ll need to pay the tag non-return fee ($15), which will be charged on your next statement. There is no cost for a replacement tag.
If you find a tag after reporting it as lost
If you find a tag you’ve reported as lost or stolen, you can return it to us, and we’ll refund the $15 tag non-return fee.
Please include a note with your full name and account number and post the tag to:
Linkt Sydney Return Tags
Reply Paid 90285
South Melbourne
VIC 3205