If your tag was stolen, we recommend reporting this online immediately. This will instantly stop any charges being incurred on your account from that tag.
You can also contact our customer care team as soon as possible. We'll suspend your tag to make sure you don't incur extra tolls or fees if this has not been done already.
If you file a report with the police and provide us with a Police Event Number (PEN), we may waive your tag non-return fee for your replacement tag. If you don’t provide us with a PEN, you’ll need to pay a tag non-return fee.