• Jump to main navigation
  • Jump to main content
Linkt Logo
Choose your location
Toll options vary depending on your location
  • place Sydney, NSW
  • place Melbourne, VIC
  • Open an account
  • Buy a pass
  • Help me choose
  • Toll calculator
  • About Queensland toll roads
  • News
  • Live traffic
  • Traffic and roadworks
  • Safety & sustainability
  • Hi
  •  icon
  •  icon
  •  icon
  •  icon
  •  icon

  • Sign Out icon Sign Out
Linkt Logo
 icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon
Accounts and passes arrow_drop_down
Open an account Buy a pass Help me choose
Pay for tolls
Using toll roads arrow_drop_down
Toll calculator About Queensland toll roads News Live traffic Traffic and roadworks Safety & sustainability
Choose your location
Toll options vary depending on your location
  • place Sydney, NSW
  • place Melbourne, VIC
  • Hi
  •  icon
  •  icon
  •  icon
  •  icon
  •  icon

  • /content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg icon Sign Out

Popular searches

Help categories

Buying a pass icon
Buying a pass
Payments, tolls and fees icon
Payments, tolls and fees
Tags and holders icon
Tags and holders
Toll invoices and demand notices icon
Toll invoices and demand notices
Managing my account icon
Managing my account
Using toll roads icon
Using toll roads
Go to help icon Go to help
 icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon
How can we help?

Popular searches

  • Can I swap my tag between my vehicles?
  • What are video matching fees?
  • I want to return my tag
  • What should I do if my tag doesn't beep?
  • What should I do if I've travelled on a toll road??

Advice for deaf or hard of hearing customers using a tag

If you have difficulty hearing the sounds your tag makes, you can still use a tag.

If your contact details (email address and mobile phone number) are on your account, we’ll automatically notify you by email or sms when:

  • Your account balance is low
  • Your account is overdue or overdrawn
  • An auto-payment fails
  • We detect that your tag isn’t beeping
  • We detect your tag in a vehicle not listed on your account

If you have the Linkt app installed on your phone, you can also choose to receive these alerts as app notifications.

What to do next:

  1. Check your contact information is complete and correct
    Log in to your Linkt account and check that your email address and mobile phone number are up to date.
  2. Check your statement or trip history for vehicle matching fees
    If your tag isn’t working or isn’t correctly installed, you may also notice a fee on your statement or trip history called a No tag in vehicle fee, or Video matching fee. If you notice this, you can check your tag is installed properly or order a replacement tag.
  3. Download the Linkt app and enable notifications.
Back

Related Articles

What is my tag number? Travelling without a tag My tag doesn't beep Using your tag interstate Swapping tags between vehicles What do the tag beeps mean? Tag limits

Browse help articles

  • Buying a pass
  • Payments, tolls and fees
  • Tags and holders
  • Toll invoices and demand notices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Rewards
  • Security and fraud
Operated by
Transurban Logo
  • About us
  • Privacy
  • Legal
  • Contact us
  • Help

Linkt and Linkt Brisbane are trade marks of Transurban Limited used under licence by Queensland Motorways Management Pty Ltd ABN 86 010 630 921.

Download the Linkt app on Google Play Download the Linkt app on the App Store

  • Facebook
    Facebook
  • Twitter
    Twitter
  • Youtube
    Youtube