• Jump to main navigation
  • Jump to main content
Linkt Logo
Choose your location
Toll options vary depending on your location
  • place Sydney, NSW
  • place Melbourne, VIC
  • place Brisbane, QLD
  • Open an account
  • Buy a pass
  • Explore the LinktGO app
  • Help me choose
  • Open an account
  • Buy a pass
  • Toll calculator
  • Traffic and alerts
  • Trip Compare
  • About Melbourne toll roads
  • About Sydney toll roads
  • About Queensland toll roads
  • News
  • Live traffic
  • Traffic and roadworks
  • Safety & sustainability
  • About toll roads
  • Hi
  • Account Home icon Account Home
  • My details icon My details

  • Sign Out icon Sign Out
Linkt Logo
 icon  icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon  icon
Accounts and passes arrow_drop_down
Open an account Buy a pass Explore the LinktGO app Help me choose Open an account Buy a pass
Pay for tolls
Using toll roads arrow_drop_down
Toll calculator Traffic and alerts Trip Compare About Melbourne toll roads About Sydney toll roads About Queensland toll roads News Live traffic Traffic and roadworks Safety & sustainability About toll roads
Choose your location
Toll options vary depending on your location
  • place Sydney, NSW
  • place Melbourne, VIC
  • place Brisbane, QLD
  • Hi
  • Account Home icon Account Home
  • My details icon My details

  • /content/dam/mylo/images/header-footer/nav-icons/sign-out-light.svg icon Sign Out

Popular searches

Help categories

Buying a pass icon
Buying a pass
Payments, tolls and fees icon
Payments, tolls and fees
Tags and holders icon
Tags and holders
Toll invoices icon
Toll invoices
Managing my account icon
Managing my account
Using toll roads icon
Using toll roads
Go to help icon Go to help
 icon  icon  icon  icon  icon  icon
 icon  icon  icon  icon  icon  icon

Welcome to Linkt

The easier, smarter way to pay tolls Australia-wide. Select a location for payment options and info tailored to your travel needs.

Queensland Sydney Melbourne
Already have an account? Log in here
How can we help?

Popular searches

  • How do I install a tag in a car or light commercial vehicle?
  • What are the tolls and fees?
  • Can I swap my tag between my vehicles?
  • What do the tag beeps mean?
  • What if I wasn't driving the vehicle at the time of travel?

Order a replacement tag

You can order a replacement tag if:

  • Your tag is faulty (for example, your tag doesn’t beep when you pass a toll point)
  • Your tag is lost or stolen
  • You received the wrong tag for your vehicle class (if this happens, contact us to let us know and send the wrong tag back)

If you have multiple vehicles linked to your account, you can order 1 tag for each vehicle on your account. It may take up to 7-10 business days to receive your tag from the day you placed the order.

Before ordering a replacement, check your tag is installed correctly.

Learn how to report and replace lost or stolen tags. 

If you travel without a working tag

If you travel without a tag in your vehicle, or the tag is faulty, you can still travel on toll roads. Just make sure your licence plate number is linked to your account to avoid receiving a toll invoice. You may be charged a video matching fee when you travel without a working tag.

Video matching fee refunds

We'll refund any video matching fees incurred for travel without a tag from 90 days before to 21 days after you report a tag isn't working. You must send the tag back within 21 days to be eligible for the video matching fee refunds. 

The fee refund is available for one vehicle only and is processed after we receive your old tag.

Learn how to order tags with a Commercial Account.

How to order a tag for a Prepaid or Postpaid Account

  • Online
  • Linkt app

Order a replacement tag

  1. Log in to your account 

  2. Select 'Tags and holders' from the menu

  3. Find the tag you'd like to replace from your account – be sure to check you’ve selected the right tag for your vehicle, so you’re charged correctly for your trips

  4. Select 'This tag is not beeping' and follow the prompts

     

Order a replacement tag

  1. Open the Link app

  2. Select the 'Account' tab

  3. Select 'Tags'

  4. Find the tag you'd like to replace from your account – be sure to check you’ve selected the right tag for your vehicle, so you’re charged correctly for your trips

  5. Select 'This tag is not beeping' and follow the prompts

Your tag may take up to 10 business days to arrive after you place your order. 

Learn how to return a faulty tag if you've ordered a replacement. 

Back

Related articles

Order tags for your Commercial Account Order a tag holder Ordering extra tags Activate your new or replacement tag Return your tag Lost or stolen tags

Browse help articles by category

  • LinktGO
  • Buying a pass
  • Payments, tolls and fees
  • Tags and holders
  • Toll invoices
  • Toll notices
  • Toll invoices and demand notices
  • Managing my account
  • Using toll roads
  • Opening an account
  • Rewards
  • Security and fraud
  • Cashback and rebates
  • Commercial Accounts
  • Payments, tolls and fees
  • Tags and holders
  • Managing my account
  • Opening an account
  • Passes
  • Using toll roads
  • Security and fraud
  • Feedback and complaints
Operated by
Transurban Logo
  • About us
  • Privacy
  • Legal
  • Contact us
  • Help

Linkt is a trade mark of Transurban Limited ABN 96 098 143 410

Download the Linkt app on Google Play Download the Linkt app on the App Store

  • Facebook
    Facebook
  • Twitter
    Twitter
  • Youtube
    Youtube