I have an account but I received a toll invoice or notice

You may have received a toll invoice or notice if:

you were driving a car that hasn't been added to your account
your account was suspended at the time of travel
your tag is faulty or incorrectly installed

Your account may have been suspended if:

you didn't made a payment by the due date
an auto payment failed

To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account. If you have difficulty hearing the sounds your tags makes, you can still use a tag. We can send you notifications that give you the same information as a tag beep.

If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.