I have an account but I received a toll invoice or notice

You may have received a toll invoice or notice if:

  • you were driving a car that hasn't been added to your account
  • your account was suspended at the time of travel
  • your tag is faulty or incorrectly installed

Your account may have been suspended if:

  • you didn't made a payment by the due date
  • an auto payment failed

To avoid toll invoices or notices, make sure your account is always topped up and active. If your account balance is low, your tag will beep 3 times as it passes through a toll point. You can check or update your payment details by logging in to your account. If you have difficulty hearing the sounds your tags makes, you can still use a tag. We can send you notifications that give you the same information as a tag beep.

If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.

Learn more

A toll invoice or notice is a bill for unpaid travel on a toll road. In this video, you’ll learn about why you might receive one and how to avoid it.