If you bought a pass but still received a toll invoice
There are a few reasons you might receive a toll invoice when you already bought a valid pass to cover the cost of your toll road travel.
If you bought a Visitor’s Pass, you might have received a toll invoice because your:
- Licence plate number was entered incorrectly
- Pass has expired (the Visitor's Pass can only last up to 30 days. If you want to extend your cover, you'd need to buy another pass or open an account)
- Pass was suspended when you travelled (this usually happens when an auto payment failed and more than $10 of charges is owing)
What to do next
Make sure your vehicle and payment details are correct and up to date. If your pass was suspended, you’ll need to reactivate it. To do this, simply make a payment to bring your balance to $0. If you’re having trouble logging in, you can make a quick payment online. All you need is your payment card details and pass number.
You'll also need to pay your toll invoice to avoid further fees.
If you bought your pass within 5 days of travelling on CityLink and you received a toll invoice, lodge an objection with us. The sooner you can lodge your objection, the sooner we can investigate.
How to lodge an objection
Online
Lodge your objection using our email contact form.
By post
Please send your objection at least 7 days before the toll invoice due date to give us enough time to process it.
Linkt
Locked Bag 28
South Melbourne Vic 3205
You need to include:
- A copy of the front of the toll invoice or the following details
- Toll invoice number (find this on the toll invoice)
- The licence plate number
- The state of vehicle registration
- The reason for the objection and your signature