I’ve received an email, SMS or phone call reminder about an unpaid toll notice. Is this a scam?
There are some instances where you will receive a legitimate message from a Debt Collection Agency (DCA) on behalf of Linkt about unpaid toll notices for your toll road travel.
Legitimate overdue toll notice reminder emails or SMS’ from Linkt for travel on these toll roads will refer you to the Linkt website (linkt.com.au/late) or the Linkt mobile app to search and pay for overdue toll notices. These communications will never ask you to provide personal information or payment details by reply email or SMS. If you are unsure about any links in the messages, please do not click on them. Instead, navigate to linkt.com.au/pay-for-tolls to find out how to search and pay for your toll notices.
If you travel on a toll road without a valid toll account or pass, a toll notice requesting payment for your trip plus additional admin fees is posted to the registered owner of that vehicle. If the first toll notice goes unpaid, you'll be posted a final toll notice, with an additional fee.
If your toll notice or final toll notice isn't paid by the due date, you'll receive either an email from the list of senders below, an SMS from 'OverdueToll' or a phone call about your overdue toll notice payment.
If you have received a message asking you to search and pay for a toll notice please check the sender to see if it matches any of the below addresses.
|Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 South-West Motorwayemail@example.com|
|WestConnex M4, WestConnex M8, M5 East Motorwayfirstname.lastname@example.org|