I’ve received an email, SMS or phone call reminder about an unpaid toll notice. Is this a scam?
There are some instances where you will receive a legitimate message from a Debt Collection Agency (DCA) on behalf of Linkt about unpaid toll notices for your toll road travel.
Legitimate overdue toll notice reminder emails or SMS’ from Linkt for travel on these toll roads will refer you to the Linkt website (linkt.com.au/late) or the Linkt mobile app to search and pay for overdue toll notices. These communications will never ask you to provide personal information or payment details by reply email or SMS. If you are unsure about any links in the messages, please do not click on them. Instead, navigate to linkt.com.au/pay-for-tolls to find out how to search and pay for your toll notices.
If you think you've received a scam, spam or phishing email posing as Linkt or a toll road operator, you can report it to us to help us fight the scammers.
Find out more about latest scams.
If you travel on a toll road without a valid toll account or pass, a toll notice requesting payment for your trip plus additional admin fees is posted to the registered owner of that vehicle. If the first toll notice goes unpaid, you'll be posted a final toll notice, with an additional fee.
If your toll notice or final toll notice isn't paid by the due date, you'll receive either an email from the list of senders below, an SMS from 'OverdueToll' or a phone call about your overdue toll notice payment.
If you have received a message asking you to search and pay for a toll notice please check the sender to see if it matches any of the below addresses.
| Road | Email sender |
|---|---|
| Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 South-West Motorway | tollnoticereminder@nsw.linkt.com.au |
| NorthConnex | tollnoticereminder@email.northconnex.com.au |
| WestConnex M4, WestConnex M8, M5 East Motorway | tollnoticereminder@email.westconnex.com.au |
| Westlink M7 | Tollnoticereminder@email.westlinkm7.com.au |
These communications relate to unpaid travel on the Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 East Motorway, M5 South-West Motorway, NorthConnex, WestConnex M4, WestConnex M8 and Westlink M7 and will be sent to you using contact details linked to your NSW registration. Transport for NSW (TfNSW) provided your contact details to us in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW) and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW) and we use these contact details in accordance with the Transurban Privacy Policy. If you need to update these contact details, please contact TfNSW directly.