I've received a Westlink M7 debt collection letter, what should I do?
The Westlink Group provides operational services for the Sydney toll road Westlink M7. The Westlink Group operates in NSW under the trade name Westlink M7.
When you travel on the Westlink M7 toll road without a valid pass or account, a toll notice requesting payment for your trip plus additional admin fees will be sent to the registered owner of the vehicle.
Overdue toll notices may be referred to a debt collection agency, if for example:
- both the first toll notice and the final toll notice have gone unpaid,
- you have more than 3 unpaid toll notices owing against your licence plate number.
A demand letter may then be issued from the debt collection agency on behalf of Westlink M7 further requesting you to pay your overdue toll notices.
If you receive a letter from Westlink M7 and one of their authorised collection agencies, please pay the total amount owing or call the agency listed in the letter immediately to discuss your options.
If you are having difficulty paying, Westlink M7's debt collection partners can work with you to negotiate settlement terms or tailor a repayment plan that works for you. Their staff include trained financial counsellors who can help negotiate a reasonable and manageable amount for you to pay.