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Some services will be unavailable during planned technical upgrades from Friday 23 to Saturday 24 May. Find out more.
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Overdue and unpaid toll notices

If you travel on a toll road without an active toll account or pass, you’ll receive a toll invoice. It will be sent to the postal address of the vehicle’s registered owner within 2-3 weeks of your travel date.

If you do not pay, you will receive a Notice of Demand - this will include your toll amount plus an increased admin fee of $29.50 plus a $0.60 vehicle matching fee. You will have 32 days to pay.

If you don’t pay, you may be contacted by a debt collection agency or receive a infringement notice for $225 from Brisbane City Council or the Queensland Tolling Offence Unit. 


Every toll invoice includes the cost of your travel and a toll invoice fee that covers the cost of producing and sending the invoice.  You don’t need to pay the fee if you open an account or buy a pass shortly after travelling.* 

*Avoid a toll invoice by paying within 1-9 days of travelling, depending which account or pass you choose. Find out more. 


Current toll invoice fees

Toll invoice admin fees from 1 July 2024  
Toll invoice  $10.53

Final toll invoice
If you don’t pay your first invoice by the due date, you will need to pay an additional invoice fee.

$29.50

 

Ways to pay for your toll notice

If you have a Linkt account, you can:

  • Transfer the toll notice to your account
  • Use the Linkt app to pay your toll notice

If you don’t have a Linkt account, or you’re having trouble logging in, you can:

  • Pay your toll notice online
  • Find an outlet to pay in person
     

Unpaid toll notice reminders

If we find unpaid toll notices from the last 30 days for any vehicle linked to your account, we'll display an unpaid toll notice reminder in your account. 

If you: 

  • Were driving the vehicle at the time, please pay these invoices as soon as possible to avoid additional fees 
  • Own the vehicle but weren't driving it at the time, you can nominate another driver to pay the invoice
  • Didn't own the vehicle at the time of travel, we recommend removing the vehicle from your account. The vehicle's owner will receive the toll invoice 

 

Avoid future toll notices

If you use Australian toll roads at least a few times a year, you may prefer to open an account or buy a pass to cover your travel. With Tag and Tagless account options, an active Linkt account means you’re always good to go. 

Setting up an account or pass before you use a toll road – or arranging one up to 9 days after – will help you avoid the admin fees in a toll notice. So, it can often work out to be a more cost-effective way to pay for your toll road travel. 

With a Prepaid, Postpaid or Commercial Account, you can cover trips made up to 9 days ago in Victoria, New South Wales and Queensland, except for EastLink (VIC), and the Sydney Harbour Bridge and Tunnel (NSW). Learn more about covering past trips. 

 

Is the toll notice really from us?

If something about a email or sms seems odd to you, the best thing you can do is take a minute and come back to it with fresh eyes.

We do not ask you to provide payment details via links in text messages or emails, and we encourage you to always log in directly to your account – whether that’s via the Linkt website or the Linkt app.

Some practical things to look out for are: 

  • incorrect spelling and grammar.
  • strange links that don’t look like legitimate websites
  • vague or unspecific details, and
  • the use of urgent language or threats/consequences if you don’t take immediate action. 

Just because they say it’s from Linkt doesn’t mean it’s from us. Check out the ways we'll contact you.

 

Linkt Assist is here to help you through tough times

If you want to pay your tolls but can’t manage your payments right now, the Linkt Assist team can help, the Linkt Assist team can help. Get in touch as soon as you can for confidential support.

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Related articles

Why have I received an email or SMS reminder about an unpaid toll notice? Why have I received a letter from a debt collection agency? Difficulty paying for your tolls Opening an account If you used a toll road with someone else's vehicle

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Linkt and Linkt Brisbane are trade marks of Transurban Limited used under licence by Queensland Motorways Management Pty Ltd ABN 86 010 630 921. Transurban Acknowledges the Traditional Owners of the lands throughout Australia, and we pay respect to Elders past and present. We acknowledge our roads and infrastructure are built on Country. With deep respect, we incorporate the voices of First Nations people in our approach, supporting equitable access to mobility across communities.

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