Why have I received an email, SMS or phone call reminder about an unpaid toll notice?
Overdue toll notices are sent via email, SMS or phone call when a vehicle registered in your name travelled on a Sydney toll road without a valid toll account or pass. This reminder is a follow-up to an unpaid toll notice and final toll notice that were both posted to the vehicle’s registered address. The toll notice is now overdue.
When both the first toll notice and the final toll notice go unpaid you may be contacted by email or SMS using the contact details linked to your vehicle registration. Transport for NSW (TfNSW) provides your contact details to us in accordance with clause 133 of the Road Transport (Vehicle Registration) Regulation 2017 (NSW), and clause 104A of the Road Transport (Driver Licensing) Regulation 2017 (NSW) and we use these contact details in accordance with the Transurban Privacy Policy.
How can I stop receiving overdue toll notice reminder messages?
Avoid fines and debt referral and pay outstanding tolls today. Search for toll notices online using your licence plate number.
We're obliged to contact you via email, SMS or phone call, using the contact details provided to us by Transport for NSW (TfNSW), to help you avoid this debt being referred to a debt collection agency or an infringement notice from Revenue NSW. If you have any questions or are having trouble paying, please give us a call on 13 33 31. We're here to help.
Overdue toll notice reminders are sent to the contact details you have registered with TfNSW. If these contact details are incorrect or out of date, or you’re no longer the vehicle’s registered owner, you’ll need to contact TfNSW directly to have these updated.
How do I know if an email or SMS is legitimate or a scam?
There are some instances where you will receive a legitimate message from a Debt Collection Agency (DCA) on behalf of Linkt about unpaid toll notices for your toll road travel.
Legitimate overdue toll notice reminder emails or SMS’ from Linkt for travel on these toll roads will refer you to the Linkt website (linkt.com.au/late) or the Linkt mobile app to search and pay for overdue toll notices. These communications will never ask you to provide personal information or payment details by reply email or SMS. If you are unsure about any links in the messages, please do not click on them. Instead, navigate to linkt.com.au/pay-for-tolls to find out how to search and pay for your toll notices.
If you think you've received a scam, spam or phishing email posing as Linkt or a toll road operator, you can report it to us to help us fight the scammers. Find out more about latest scams.
If you have received a message asking you to search and pay for a toll notice please check the sender to see if it matches any of the below addresses:
| Road | Email sender |
|---|---|
| Cross City Tunnel, Eastern Distributor, Hills M2, Lane Cove Tunnel, Military Road E-Ramp, M5 South-West Motorway | tollnoticereminder@nsw.linkt.com.au |
| NorthConnex | tollnoticereminder@email.northconnex.com.au |
| WestConnex M4, WestConnex M8, M5 East Motorway | tollnoticereminder@email.westconnex.com.au |
| Westlink M7 | Tollnoticereminder@email.westlinkm7.com.au |