If your vehicle breaks down
Our cameras monitor traffic conditions 24 hours a day. If you break down or crash, in a tunnel or on a toll road, an incident response team will be sent out right away.
If your vehicle breaks down on a toll road you should:
- Stop your vehicle in an emergency stopping lane or breakdown bay
- Switch on your hazard lights
- If safe to do so, exit the vehicle from the passenger side and wait behind a safety barrier until help arrives
- If you need to call for help, contact us using one of the emergency phones, or dial 13 33 31 from your mobile phone
If you can't stop in an emergency lane or breakdown bay you should:
- Park as close to the side of the road as possible
- Turn on your hazard lights
- Exit your vehicle and wait behind a safety barrier until help arrives
- If you can't get to a barrier, and if it's safe to do so, remain in your car until help arrives
If you break down in a tunnel you should:
- Drive out of the tunnel or stop in an emergency stopping lane or breakdown bay. Or, if this isn't possible, try to stop in a right or left lane
- Turn on your hazard lights and radio. Turn off your engine
- Remain in your vehicle unless there’s a fire or you're asked to evacuate by the control room
- In an evacuation, look for the running man symbols and flashing lights for a safe exit point
If you need to call for help, use the emergency telephones in the tunnel. Alternatively, you can use your mobile phone to call 13 33 31.
If you break down on EastLink, please call 9955 1400.