Update as of 11am
We're currently completing technical upgrades and it's taking longer than anticipated. The Linkt website, app and our automated phone services are currently unavailable, and our agents can't process any requests at this time. We're working hard to restore services as soon as possible.
What to expect:
- Upgrade period: 10pm 8 May to 11am 9 May 2026 (AEST)
- Main impacts: Linkt website, app, webchat and phone support will be temporarily unavailable
Don’t worry, you can still travel during this time.
Travel toll roads as usual during the upgrade time. You might notice a delay in trips being charged to your account once the technical upgrade period is complete.
Have auto top-ups on or a Postpaid account? If you travel multiple toll roads, this may trigger multiple payments, depending on your account type and payment arrangement (e.g. if you use auto top-ups or Postpaid).
What you’ll still have access to:
You’ll still have access to Linkt Rewards during this time, as long as you’re auto-logged in (meaning your username and password are already pre-filled). If you’ve toggled this option off, Rewards won’t be available during this time.
What’s not available:
- You won’t be able to manage your account online
- Webchat and phone support (you can still email us, but we’ll reply once services are back)
- Linkt website
- Linkt app
- Phone support (including phone self-service)
- You won’t be able to pay a toll notice or nominate a driver online or in the app
- Linkt Rewards (unless you’re auto-logged in)
Travelling today or tomorrow? Make sure to:
- Check your account details are up to date (including account status, vehicle and payment details)
- Ensure you have enough funds on your chosen payment method or in your account to cover your travel
Got a toll invoice due during the upgrade period? No worries.
If you have a toll due on 8 or 9 May 2026, you can pay it after the upgrade on 10 May 2026. No late fees will apply. Too easy.
Need help while we’re away?
We’ve got some helpful tips and articles in our help centre.
We’ll be back online at 11am (AEST) 9 May – see you soon!
Thanks for bearing with us while our tech team keeps things running smoothly. We apologise for any inconvenience caused and encourage you to stay up to date with other planned upgrades via our news centre.