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Available from 1 January 2021
Toll credit support is now available to Linkt customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route isn’t reasonably possible. It’s a one-off credit, applied directly to eligible customer accounts.
Some examples of travel that may be eligible for toll credit support include:
Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.
To apply, complete the Linkt Assist form from 1 January 2021.
Examples of customers experiencing financial difficulty who may be eligible for toll credit:
Examples of customers who are not eligible for toll credit:
To apply, complete the Linkt Assist form from 1 January 2021.
Toll credit support is a one-off credit, available as one of the support services through our Linkt Assist team. Support is available for Linkt customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route is not reasonably possible.
Some examples of travel that may be eligible for toll credit support include:
Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.
We’ll assess your request and email you with the outcome of your application. If your application has been successful, the confirmation email will also include the credit amount you’ll receive. This one-off credit will be applied automatically to your account within 48 hours after approval. Your toll road trips will be deducted from the one-off credit balance that has been applied to your account.
Even though your application for toll credit support may not have been approved, we’ll provide you with information about other Linkt Assist services that may suit your situation.
Yes. You need to have a valid Linkt account at the time you apply.
Past travel completed after the 1 January 2021, may be considered when we assess your request. Any credit will be applied to your account and can be used to cover a negative balance, or Toll Invoices that can be transferred to your account, for trips you’ve already taken.
You can submit another application and we’ll re-assess your current situation. Our broader Linkt Assist program also has a range of support services available to help customers including more time to pay, fee waivers and payment plans. Please note we will be considering every application that is submitted, so it may take us some time to get back to you. To apply, complete the Linkt Assist form or find out more about other Linkt Assist services.
To apply for toll credit support, complete the Linkt Assist form from 1 January 2021. Please note we will be considering every application that is submitted, so it may take us some time to get back to you.
Applications open on 1 January 2021.
We recognise that many customers will still need support after the COVID risk subsides, so toll credit support is an ongoing service available through our Linkt Assist program for customers who are experiencing financial difficulty to cover the cost of essential toll road travel.
The toll credit applies at an account level, so any travel taken by vehicles on your account will use the credit we apply. If your credit is exhausted, you’re still experiencing financial difficulties and need to complete essential toll road travel, you’ll need to reapply.
No. You’ll need to reapply for toll credit support if you’re still experiencing financial difficulty and need to take essential toll road trips. Applications open on 1 January 2021.
Yes. Customers who meet the existing criteria for Linkt Assist will continue to receive support from the Linkt Assist team. To apply, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist.
To apply for toll credit support or other services from Linkt Assist, complete the Linkt Assist form from 1 January 2021.