Toll credit support available through Linkt Assist
Available from 1 January 2021
Toll credit support is now available to Linkt customers experiencing financial difficulty to cover the cost associated with essential toll road travel, where taking a free alternative route isn’t reasonably possible. It’s a one-off credit, applied directly to eligible customer accounts.
Some examples of travel that may be eligible for toll credit support include:
- Emergency situations including medical emergencies, family violence and natural disasters (e.g.floods, bushfires)
- Travel to and from medical treatments or support services for serious conditions
- Caring or visiting family members or co-dependents with a serious medical condition
Non-essential toll road travel includes trips that can be taken on a free alternative route for activities required in everyday life, such as shopping, non-urgent or standard medical appointments, school or childcare, or going to work.
To apply, complete the Linkt Assist form from 1 January 2021.
Eligibility for toll credit
Examples of customers experiencing financial difficulty who may be eligible for toll credit:
- Primary carer for an immediate family member and is travelling to fulfil caring responsibilities and can’t take a free alternative route
- Needs to attend a job interview but transport options are limited because of medical reasons or caring responsibilities
- Travelling to and from hospital for treatment, or to visit or take a family member/friend
- Leaving a family violence situation for safety reasons, which may include staying with family/friends or accessing ‘safe’ accommodation
Examples of customers who are not eligible for toll credit:
- People not experiencing financial hardship
- Travel to and from your workplace
- Visiting a parent, relative, significant other or friend at their home
- Business related travel
- Taking kids to school or childcare
- Travelling to and from your place of study or placement
- Making non-essential toll road travel when receiving Centrelink benefits e.g. disability support pension, age pension. (Please note, if experiencing financial hardship and using the toll road is essential for your situation, applications will be considered on a case by case basis. If not eligible for toll credits, customers in these situations can still access other support from Linkt Assist to help with toll debt)
To apply, complete the Linkt Assist form from 1 January 2021.