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As COVID-19 restrictions across Australia progressively ease, we’re evolving our Toll Credit program to focus on customers who are experiencing financial difficulty due to COVID-19. Applications for the new program will open on 1 July 2020.
Find out how our Toll Credit program is changing.

Supporting clients with tolling bills or fines?

We know that when times are tough, people will often seek assistance from financial counsellors, legal advisors or community welfare organisations. Our Linkt Assist team can work with you to find a solution for your clients based on their needs.

Who can access support from Linkt Assist?

We recognise that many factors can contribute to financial or social hardship, and these may include:

  • Unemployment or loss of income
  • Family breakdown
  • Illness or death in the family
  • Carer responsibilities
  • Family violence
  • Physical or mental health conditions
  • Disability
  • Homelessness
  • Addiction
  • Cultural or language barriers

How can the Linkt Assist team help?

If you think your client has tolling debt, the Linkt Assist team can help. Watch this video to see how we can support you to support them, or get in touch today on 1300 110 129 or linktassist@transurban.com.

We can work with you to help your clients by:

  • Giving them more time to pay for their toll road travel
  • Providing an ongoing payment plan
  • With consent, advising state enforcement groups and other toll road operators of your client’s situation

These services can be tailored to the needs of your individual clients.

Download this information here (PDF).

 

Diagrams

View the following diagrams to better understand the tolling debt journey.

couple reading bills

Do your clients have tolling bills or fines?


If you’re working with someone that you think would benefit from these services, you can call us on their behalf by downloading and filling out our Letter of Authorisation form here and email us on linktassist@transurban.com for details of our dedicated community sector help line.

If your client would like to contact us directly, they can call 1300 767 865 8am to 6pm, Monday to Friday (excluding public holidays), or email linktassist@transurban.com or complete our hardship registration form.


Linkt customer service

If you have a general question about tolling or want to talk to someone about an existing Linkt account or recent travel call the Linkt team

 13 33 31

8am to 6pm, Monday to Friday

Interpreter service
13 14 50

TTY service
If you're deaf or you have a hearing or speech impediment, please use the National Relay Service.


Transurban Hardship Policy

You can view the Transurban Hardship policy here