Need information in another language?
Download our fact sheets here

Changes to our Toll Credit Program

We recently announced that the current phase of our Toll Credit Program has been extended to 31 December.

If you’re currently receiving a toll credit and are still unemployed, underemployed or are experiencing significantly reduced income, you’ll need to reapply for toll credit support for travel from 1 October to 31 December 2020. Your current toll credit won’t automatically be extended.

Updated: 28 September 2020

Toll Credit Program

We understand that this year has been a difficult time for many of our customers. The impacts of COVID-19 are being felt across our communities, changing the way we work, connect and travel. We want you to know that we’re here to support you.

That’s why we’ve been evolving our support initiatives throughout the crisis. It’s really important to us that we provide support to our customers who need it most.

We’ve been offering toll credits under the program since 1 July 2020. This phase was due to end on 30 September, however we’ve extended the Program due to the prolonged impacts of COVID-19.

Our Toll Credit Program is now open for applications to receive credits for travel from 1 October to 31 December 2020. You can apply now if you’re currently impacted by COVID-19 through unemployment, significantly reduced hours or income.

If your employment was impacted by COVID-19 before 1 October, we’ll take this into consideration when assessing your eligibility. Please note that toll credits and other forms of assistance can’t be applied prior to the date your Linkt account was opened.

If you don’t meet the full criteria for the Program, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given on a case-by-case basis to waiving toll debt incurred from 1 July.

Applications for the program are now open.

Eligible customers are those impacted by COVID-19, including:

  • Customers who lost their job and are still unemployed
  • Customers who are experiencing significantly reduced hours or income
  • Small business owners with up to 20 employees who are experiencing significantly reduced income
  • Customers being supported by Linkt Assist whose situation has worsened – this will be assessed on a case-by-case basis

Toll credit will be applied directly to eligible customers’ accounts within a few days of travel. Tolls will continue to be charged to the account, but will be offset by the toll credit.

The toll credit applies to one vehicle per customer.

We ask that you submit documentation of your current employment status with your application. 

If you have an eligible secondary contact on your account, they will need to submit a separate application.

If you’re currently receiving a toll credit and think you may be eligible for support again from 1 October, you’ll need to reapply for toll credit. You can apply now.

Submit an application

Travel exclusions

Credits only apply to travel on certain roads operated by Transurban. Roads not eligible for credit under this Program include:

  • EastLink (Victoria), 
  • M5 South-West Motorway (New South Wales), 
  • Sydney Harbour Bridge & Tunnel (New South Wales) and 
  • Toowoomba Bypass (Queensland).

M5 trips are still eligible for Cashback, so if you have a valid NSW toll account, you can register for the M5 Cashback Scheme and if eligible claim back these trips. Find out more information on M5 Cashback.

Common questions

Updated 28 September 2020

How does the Toll Credit Program work?

The Program will run until 31 December 2020, providing toll credit to customers who have been impacted by COVID-19 through unemployment, significantly reduced hours or income. Where customers do not meet the full criteria for the Program, but have been impacted by COVID-19, consideration will be given to applying a partial toll credit. Consideration will also be given on a case-by-case basis to waiving toll debt incurred since 1 July 2020.

How will the toll credits be applied?

This toll credit will be applied directly to eligible customers’ accounts within a few days of travel. Tolls will continue to be charged to the account, but will be offset by the toll credit.

The toll credit applies to one vehicle per customer.

Can I apply for toll credit part way through the Program?

Yes. You can apply anytime within the Toll Credit Program period—with applications open now, through to 31 December 2020.

I lost my job or experienced reduced hours before 1 October. Am I still eligible?

Yes. When we review your application, we’ll take into account the date your job was impacted. We’ll then backdate any credit you may be eligible for from that date or from 1 July (whichever date is later). Please note that toll credits can’t be applied prior to the date your account was opened.

What documentation will I need to provide with my application?

One or more of the following:

  • Letter from your employer/previous employer on company letterhead
  • Copy of your JobKeeper application (Employee nomination notice or Eligible Business Participant nomination notice)
  • Copy of your JobSeeker application where separation reason is: COVID-19 (Unemployed customers only)
  • 2 x pay slips from pre-COVID-19 and 2 x recent pay slips (Reduced income only)

Do I need to have a Linkt account to be eligible?

Yes. You need to have a valid Linkt account at the time you apply. Toll credits cannot be applied prior to the date the account was opened.

I am a Frontline worker—am I eligible for a toll credit?

The Toll Credit Program for Frontline workers is no longer available. It ended on 28 September 2020, following recent announcements from the Victorian Government in relation to the easing of restrictions.

What if I’m still experiencing financial difficulty after the program ends?

Our broader Linkt Assist program has a range of support services available to help customers including more time to pay, fee waivers and payment plans. To apply, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist.

How do I receive the toll credit?

To apply for the credit, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you.

When do applications open?

Applications are now open.

When do applications close?

Applications will close on 31 December 2020. 

I have two vehicles on my Linkt account. Can I receive a toll credit for both vehicles?

The toll credit applies to one vehicle per customer. If you have a secondary contact on your account, they may be eligible for toll credit however this will be assessed on a case-by-case basis. Your secondary contact will need to submit a separate application.

I am currently receiving toll credits as part of the Toll Credit Program (Phase 2), will I automatically receive toll credits until 31 December?

No. You’ll need to reapply for toll credit support if you’re still experiencing financial difficulty. Applications are now open for support from 1 October – 31 December 2020.

I don’t qualify for JobKeeper and JobSeeker and am a casual worker/non-resident/temporary resident. Can I still receive some help?

Yes. You will need you to provide a letter from your employer noting that you have had your hours significantly reduced or lost your job as a result of COVID-19.

I’m working but my partner is unemployed, which is impacting our ability to meet our financial commitments. How can I receive support?

Set your partner up as a secondary contact on your account and then submit your application.

I’m a business owner. Am I eligible?

Yes, if your business has less than 20 employees. The toll credit applies to one vehicle per customer. If you have employees who have lost their jobs or had their hours reduced, they can make their own application. Support is available for larger businesses experiencing difficulty paying their tolls in the form of extended payment terms and payment plans.

I’m a professional driver (courier, chauffeur, taxi/Uber driver) and my hours have reduced significantly. Am I eligible?

Drivers who are directly passing the cost of tolls onto their customers are ineligible. If you’re experiencing difficulty paying, support is available from Linkt Assist.

I don’t meet the COVID-19 assistance criteria, but I am having difficulties paying for my tolls. Can I still access support from Linkt Assist?

Yes. Customers who meet the existing criteria for Linkt Assist will continue to receive support from the Linkt Assist team. To apply, complete the Linkt Assist form. Please note we will be considering every application that is submitted, so it may take us some time to get back to you. Find out more about Linkt Assist.