Last updated: 19 July 2018
This service is provided by CityLink Melbourne Limited ABN 65 070 810 678 under the brand, Linkt.
Linkt and Linkt Melbourne are trade marks of Transurban Limited used under licence by CityLink Melbourne Limited ABN 65 070 810 678.
The agreement begins when you accept the agreement by:
If you use CityLink and then buy a Linkt Pass, you agree that this agreement will have started immediately before you used CityLink.
There are three types of Linkt Pass. They are the:
CityLink 24 Hour Pass is an arrangement for the driver of a Nominated Vehicle who wishes to use any or all of CityLink during a fixed 24 hour period starting from the time of the first Trip on the Nominated Day (a "CityLink 24 Hour Pass").
CityLink Weekend Pass is an arrangement for the driver of a Car, LCV or Motorcycle who wishes to use any or all of CityLink during a Weekend (a period starting at Noon on Friday and ending at Midnight on the immediately following Sunday) (a "CityLink Weekend Pass"). The Nominated Day for a CityLink Weekend Pass must be a Saturday.
CityLink 24 Hour Tulla Pass is an arrangement for the driver of a Car, LCV or Motorcycle who wishes to use only the Tulla Section of CityLink during a fixed 24 hour period starting from the time of the first Trip on the Nominated Day. The Nominated Day for a CityLink 24 Hour Tulla Pass can be any day. CityLink 24 Hour Tulla Pass is only available:
You must do the following if you want to buy a Linkt Pass:
A Linkt Pass only allows you to use:
You agree and acknowledge that you are only permitted to travel on the Tulla Section if you have purchased a CityLink 24 Hour Tulla Pass.
You understand that any other use of CityLink (including where you have purchased a 24 Hour Limited Pass – Tulla Only, travel on CityLink in your Nominated Vehicle on your Nominated Day but outside the Tulla Section) without alternative pass or account arrangements (e.g. a Melbourne Pass or Access Account), may be an offence under the Act and the owner of the Nominated Vehicle may be issued with a Toll Invoice or, if the Toll Invoice remains unpaid, an Infringement Notice.
You are also responsible for the Tolls or fees incurred by any vehicle that you drive on CityLink, whether or not it is a Nominated Vehicle.
Where you make a payment to us via an accepted credit card or debit card, you may be charged a Payment Card Surcharge on the amount paid.
If you receive a Toll Invoice you agree to pay any applicable Toll Administration Fee(s).
A Linkt Pass only allows you to use CityLink. You cannot use it to travel on EastLink.
The Nominated Day for your Linkt Pass may only be:
You understand that if you do not use CityLink on your Nominated Day you will not be able to receive a refund or a replacement Linkt Pass.
If you notify both the police and us that your Nominated Vehicle has been lost or stolen and it is not recovered before the Nominated Day, you may request us to:
You understand that:
For example, even if you have purchased a Linkt Pass for the Nominated Vehicle for the day you use it on CityLink, you may commit an offence under the Act and the Owner of the Nominated Vehicle may be issued with a Toll Invoice or, if the Toll Invoice remains unpaid, an Infringement Notice.
If you have a dispute or wish to make a complaint about the Registration of your vehicle or a payment or an amount debited to your nominated credit or debit card for the purchase of your Linkt Pass, you should contact us. A customer service officer will provide a response with reasons as soon as possible.
If you believe that your dispute or complaint has not been properly addressed, you have the right to have the issue reviewed by our Customer Resolutions team who will provide a response with reasons.
If you are still not satisfied with the response, you may take your complaint to the TCO Tolling Customer Ombudsman.
We may change this agreement (including any amount, fee or deposit) by publishing the changes on our website, the date from which they will apply, and how you may obtain a copy of them except when the changes either reduce fees or charges or are as a result of changes in taxes, in which case this is not required.
We may assign this agreement to another entity responsible for levying Tolls on CityLink in the same way.
Changes to this agreement or assignment of this agreement will apply from the date which is the later of:
The ending of this agreement does not affect any rights that either you or we have against each other which arose at or before the end of this agreement.
To the maximum extent permitted by law, we are not liable (whether in contract, tort, under statute or otherwise) for any loss (including consequential loss or loss of profit), damage or expense that you or any other person incurs arising directly or indirectly from your use of CityLink or anything else in connection with this agreement.
This agreement does not affect any rights, liabilities and responsibilities arising at law, unless otherwise provided under this agreement.
Where liability cannot be excluded, any liability incurred by us in relation to the use of CityLink or any Eligible Toll Road or this agreement is limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).
You consent to any information (including personal information) you provide to us, being disclosed by us to credit reporting bodies or to debt collection agencies where you are in payment default as outlined in our Transurban Credit Reporting Policy.
We may use your personal information to research and develop new products and services, and conduct business planning.
You consent to us disclosing any information otherwise required by law (legislation or court order).
You consent to us disclosing to VicRoads any information (including personal information) that is required for toll enforcement or collection.
If you provide us with your email address or mobile phone number, you consent to us using those contact details to send you traffic updates and other notices relevant to your use of CityLink. You can ask not to receive such communications at any time.
Our online services (including our websites, apps, email communications, social media profiles and other online services) may use Google services such as Google Analytics, Google Ads and Google Maps (e.g. 'Autocomplete' for address entry) from time to time. By using our online services, you are agreeing to be bound by Google's Terms of Service.
In this agreement unless the contrary intention appears:
|Act||The Melbourne City Link Act 1995 (Vic) as substituted, amended or varied from time to time.|
|Car||Has the meaning given to that term in the Toll Calculation Schedule.|
|CityLink||The Link road and Extension road as defined in the Melbourne City Link Act 1995 (Vic) and any part of those roads.|
|Class||A Motorcycle, Car, Light Commercial Vehicle or Heavy Commercial Vehicle as defined in the Toll Calculation Schedule.|
|Concession Deed||Has the meaning given to 'the Agreement' in the Act.|
|EastLink||Has the same meaning as "EastLink" in the EastLink Project Act (2004).|
|Infringement Notice||A fine or other financial impost issued by an enforcement agency of the relevant State government to the registered owner or nominated driver of a vehicle. Infringement Notices may be issued when full payment of a Toll Invoice has not been received by the relevant due date.|
|LCV||A "Light Commercial Vehicle" which has the same meaning as defined in the Toll Calculation Schedule of the Concession Deed which is the first Schedule to the Act.|
The registration of your Nominated Vehicle under Part 4 of the Act, for a period of:
|Link Pass Number||An identifying number for your Linkt Pass that we provide to you.|
|Link Pass Toll||The toll price for the type of Linkt Pass you are purchasing and the Class of your Nominated Vehicle which is set in line with the Act.|
|Linkt Register||The register of vehicles established and maintained by us under section 73A of the Act.|
|Linkt Registration||The registration by us of your Nominated Vehicle on the Linkt Register.|
|Midnight||Means the point of time when a day ends.|
|Motorcycle||Has the meaning given to 'Motor Cycle' in the Toll Calculation Schedule.|
|Nominated Day||The day you have nominated under clause 3 (or as changed under clause 5).|
|Nominated Vehicle||The vehicle (or if you buy a CityLink Weekend Pass or a CityLink 24 Hour Tulla Pass, the Car or LCV) you have asked us to register on the Linkt Register, the Registration Number of which has been given to us under clause 3 (or as changed under clause 5).|
|Noon||Means midday, or 12 pm.|
|Payment Card Surcharge||
This is the amount that we may add to a payment to us, when you make a payment by an accepted credit card or debit card.
If you make a payment by an accepted credit card or debit card we are charged a merchant service fee by our financial institution. The current Payment Card Surcharge rates are available in the fees table for your product.
|Registration Number||The combination of numbers, letters, or numbers and letters on the number plate of your Nominated Vehicle, as assigned to that vehicle by the relevant registration authority (e.g. VicRoads).|
|Taxi||A vehicle which is the subject of a commercial passenger vehicle licence to operate as a taxi cab issued under the Transport Act 1983 (Vic).|
|Toll Administration Fee||
A toll administration fee calculated in accordance with the Act or, in relation to an Eligible Toll Road other than CityLink, such equivalent legislation that applies in relation to that Eligible Toll Road.
This fee may be payable if you receive a Toll Invoice.
|Toll Calculation Schedule||Has the meaning given to that term in the Concession Deed.|
|TCO Tolling Customer Ombudsman||Means the Ombudsman for the tolling industry and the contact details can be obtained from our website.|
|Toll Invoice||A request for payment issued to the registered owner or nominated driver of a vehicle for travel on CityLink or another Eligible Toll Road. Toll Invoices are issued by us or another Eligible Toll Road operator and may include Tolls and Toll Administration Fees.|
Tolls are the amount payable for travel on CityLink and other Eligible Toll Roads.
CityLink Tolls are set in accordance with the Toll Calculation Schedule and may be updated quarterly. The full details appear in the Victoria Government Gazette. Tolls on CityLink vary depending on the Class of the Nominated Vehicle. It is your responsibility to ensure that each of your Nominated Vehicles is registered in the correct Class at all times.
Current Toll prices for other Eligible Toll Roads are available from the relevant Eligible Toll Road operator.
For the avoidance of doubt, if you travel on CityLink in accordance with the terms of this agreement, the amount payable by you will be limited to the price payable for the applicable Linkt Pass.
|Transurban Credit Reporting Policy||
The Transurban Credit Reporting Policy available from our website.
|Trip||The driving of a vehicle in one direction on a part of CityLink specified to be a toll zone under the Act (or in respect of a CityLink 24 Hour Tulla Pass only, the driving of a vehicle in one direction on the toll zone within the Tulla Section). Your first Trip for any particular day starts from the first time your Nominated Vehicle is detected in a toll zone on that day.|
|Tulla Section||That part of CityLink being the Tullamarine Freeway Upgrade, between Bulla Road and Flemington Road including the toll zone (as specified by us under section 71 of the Act) between Moreland Road and Brunswick Road.|
|We, our or us||CityLink Melbourne Limited (formerly Transurban City Link Limited) ABN 65 070 810 678, including the successors, contractors, assignees, employees, agents and nominees of CityLink Melbourne Limited.|
|Year||A consecutive 12 month period from any particular day to the anniversary of that day.|
|You/your||You, the customer, who has accepted this agreement, and your properly authorised agents.|